CSM Magazine

SEPTEMBER 8, 2023

Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers. Gamification is like the sprinkle of excitement atop the cake of shopping. It makes the experience fun, engaging, and, most importantly, rewarding. And remember, always prioritize customer feedback.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SurveySensum

SEPTEMBER 21, 2023

Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality. Empower Your Team: Equip customer service reps with friendliness, knowledge, and genuine helpfulness.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

DCX

SEPTEMBER 15, 2024

New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Customer support evolution : Support strategies will need to address both virtual interactions and physical product purchases. Monitor industry trends to stay ahead of evolving customer expectations.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132