eGain Blogs

NOVEMBER 12, 2021

In addition to attending the keynote, visit our virtual booth to chat with our representatives about our rich capabilities for knowledge-powered digital customer engagement, best practices, and at-scale client success stories. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

eglobalis

JULY 31, 2024

CDPs and data integration tools streamline data collection and unify customer profiles, providing a holistic view that aids in delivering consistent and personalized experiences. Tools that offer clear ROI through improved customer engagement and retention, such as AI-driven analytics platforms, are crucial in this environment.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes.

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

Experience Investigators by 360Connext

OCTOBER 2, 2014

There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events. These are free events, so please come and join us! Register here.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

ECXO

JANUARY 25, 2022

He has extensive expertise in customer relationship management, customer decisions, and self-learning. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

rethinkCX

FEBRUARY 17, 2025

Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty. Exclusive events or content for long-term members. Examples include: Loyalty programs that reward continued subscriptions. Interactive challenges that encourage user participation.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

ECXO

JULY 4, 2023

The best customer intelligence software will integrate seamlessly with most vendors. Overcome your operational challenges and boost your customer engagement. So the answer to the question is: Y es, we can all get along! From hard work to heroic performance.

Analytics 374

Analytics Marketing Fashion Advertising 374

Experience Investigators by 360Connext

OCTOBER 9, 2014

For the second year in a row, customer experience professionals around the globe celebrated Customer Experience Day , affectionately known as CX Day. In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world.

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 103

Customer Engagement Engagement Tips Strategy 103

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

ECXO

AUGUST 15, 2023

As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement. So the question becomes, if we can make digital twins of machines, can we make them for customers too, and what are the possibilities?

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Here, without further ado, are the reasons I believe customer experience is the key to happy customers , employees and people in general. I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media Employee Engagement Consulting 289

Totango

AUGUST 8, 2021

By fueling all of the above strategies with accurate and timely customer information, you can turn customer engagement, renewal and growth into practical, repeatable and achievable goals. Driving Software Adoption through Customer Success Begins with Understanding. Establish Goals and Milestones.

Software 118

Software Customer Engagement Customer Success Engagement 118

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

Report 69

Report Multi-Channel Analysis Brands 69

SAP Customer Experience

JUNE 16, 2023

? Join Us for an Exclusive Interview on “The Future of Customer Engagement” ? We are excited to announce a groundbreaking event focused on the future of customer engagement. On June 28th, 3pm CET, we cordially invite you to an enlightening interview featuring our esteemed guest, Kelsey Jones, Global Head.

Customer Engagement 83

Customer Engagement Engagement Customers Marketing 83

Optimove

JUNE 22, 2023

So for example when a customer walks through the very department where their online ‘wish-list’ sneakers are on sale, a timely, unmissable discount via push notification would be the perfect trigger action. They can also be used to trigger an event as a customer leaves a physical location, so for example, “Enjoyed your visit?

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Keep customers in the loop with personalized messages about account activity, new products, or special offers. Regular communication helps build trust and keeps customers engaged with your services. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers. Can Social Listening Help You Find Leads? Yes, absolutely!

Tools 195

Tools Social Media Customer Experience Analysis 195

Blueshift

SEPTEMBER 1, 2022

One of the best parts of my role as product marketing manager here at Blueshift is partnering with our customers and shining a light on the moments of joy they build for their customers. All our 22 winners and honorees demonstrated success in customer-centric, AI-powered campaigns across marketing channels.

Engagement 98

Engagement Customer Engagement Customer Centricity Marketing 98

eglobalis

MARCH 30, 2025

With predictive insights, businesses can personalize the customer journey dynamically. For instance, if a telecoms model predicts a certain segment is about to be frustrated by a network maintenance event, the company can proactively send an apology and perhaps a small bill credit to ease the experience.

Survey 312

Survey Banking NPS Effort Score 312

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. This article focuses on how the NFL (National Football League for those outside the US) continues to work on the customer/fan experience.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

ECXO

APRIL 21, 2023

Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How to develop the so-needed emotional connection in your early engagement -How to deliver and generate a great experience from the first digital and human interactions.

B2B 156

B2B Engagement B2C Customer Experience 156

Storyminers

NOVEMBER 8, 2017

Here are four powerful tools you can use to boost your brand and improve your customer experience. Special events . The main advantage of events is that they have the potential to be extremely memorable.

Brands 190

Brands Tools Customer Experience Entertainment 190

Calabrio

JUNE 30, 2020

That’s why I’m so excited about Calabrio’s new partnership with UJET, where we’ve combined UJET’s modern customer support capabilities with Calabrio’s leading workforce and customer engagement solutions. Together, we’re creating a more digital experience for customers, one that’s also human-centric and empathetic.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

InMoment XI

OCTOBER 29, 2024

As a result, you will earn emotional buy-in from customers, turning them into loyal advocates. Create spaces where your customers can connect with each other and your brand. This can happen through social media, forums, or events. Engage regularly by sharing content, hosting discussions, or offering exclusive insights.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Beyond Philosophy

APRIL 25, 2024

Include what happened, how it made you feel, and which moments of the event made you feel that way. Set the stage, share the event, and tell them how it concluded. The post Crafting Compelling Stories: The Key to Unlocking True Customer Engagement appeared first on Beyond Philosophy. Be relatable. Click here !

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

Experience Investigators by 360Connext

JUNE 22, 2021

Determine if there is a moment in the customer journey when they are most likely to leave. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Customer interviews can be helpful here in discovering those moments. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes.

Customer Experience 156

Customer Experience Data Omni-Channel Analytics 156

Calabrio

MARCH 11, 2025

These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event. Contact center metrics such as scorecard interactions, customer satisfaction (CSAT) and first-call resolution help teams determine if they are meeting customer and company expectations with their QA program.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

ECXO

MARCH 21, 2023

Customer experience has always been at the heart of Eytan’s career and his passions, from his proven track record in international Customer Engagement projects to his work as a business consultant supporting clients in their digital transformation journey.

Chief Customer Officer 156

Chief Customer Officer B2B Consulting Innovation 156

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. Contact Center & Customer Services Summit | September, 11-12 | Manchester, UK. Digital Customer Engagement Summit | October, 19 | London, UK.

Conference 221

Conference Customer Experience Contact Center Financial 221

Customer Bliss

SEPTEMBER 12, 2017

The latter question was crucial because tech-driven, product-centric companies usually don’t build out customer segmentation early on. — models for customer lifetime value and other CX metrics, but they were largely being used in an ad hoc way by partners. .” There were — happily! trade shows).

B2B 0

B2B Leadership Data Technology 0

ECXO

JUNE 20, 2023

The research highlighted three trends that are shaping B2B CMO planning. · Addressing changing buyer behaviours · Implementing a purpose-driven brand · Focussing on post-sale customer engagement Shifting strategy – on purpose Research from Deloitte echoed the Forrester findings. But this is way downstream.

B2B 367

B2B Brands Innovation Government 367

Alida

OCTOBER 4, 2016

Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Boredom is the enemy of engagement. Don’t be a bore.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292