Optimove

DECEMBER 3, 2024

Sports fans are no longer limited to guessing outcomes before a match starts; they can react to live events, leveraging their insights and instincts. This growing engagement highlights why in-play betting is projected to generate $14 billion in revenue in the United States by 2030, according to Gambling News.

Sports 52

Sports Gamification How To Tips 52

Optimove

FEBRUARY 23, 2025

AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies. A dedicated dashboard allows brands to monitor the impact of these interactions in real-time, optimizing engagement strategies as events unfold.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

CSM Magazine

OCTOBER 21, 2024

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. The sweet spot lies in reading the customer’s cues like a pro poker player – spotting that subtle pause that says, ‘I could use a hand’, versus the quick glance that screams, ‘I’m just browsing, please back off.’

Retail 52

Retail Engagement Customer Experience Tips 52

ChurnZero

MARCH 7, 2025

This often evolves into free closed platform communities, where services such as Facebook, Slack, or Teams facilitate customer engagement, although they don’t provide data ownership. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions.

How To 52

How To Roadmap Self Service Gamification 52

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Learn more about automated customer retention here. #6. Measure, Test, and Adapt Customer retention strategies must be data-driven.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 40

Trends Customer Engagement Engagement Gamification 40

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

ECXO

JANUARY 30, 2024

These emotional reactions can significantly influence a customer’s overall perception of a brand. Memory Formation: The amygdala also plays a crucial role in the formation and storage of memories associated with emotional events, a process known as emotional memory. Engaging Visuals: The brain processes images faster than text.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

CSM Magazine

SEPTEMBER 8, 2023

Consider festive seasons or unexpected global events; businesses that employ dynamic pricing can easily adjust to these shifts. Just like how some online ads seem almost uncannily tailored to you, prices too can be adjusted based on customer behavior and purchasing history.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

DECEMBER 22, 2023

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

JUNE 15, 2023

This will help boost engagement with your campaigns. Exclusive access Offer an exclusive incentive like early access to new offerings or a VIP event. An exclusive refer-a-friend bonus can push customers to make more referrals to gain access to insider benefits.

Sales 98

Sales Social Media Gamification Brands 98

InteractionMetrics

FEBRUARY 20, 2025

Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Responding to both ends of the spectrum shows customers their feedback is truly valued. This strengthens loyalty and keeps your best customers engaged, which leads to better NPS scores.

NPS 52

NPS Net Promoter Score Strategy How To 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Powerful CX insights for better customer engagement. As the events continue to unfold in Washington D.C.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!)

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

NOVEMBER 17, 2023

By integrating a community platform, like Higher Logic Vanilla , with a customer success platform (CSP), such as ChurnZero, your customer success team can see how customers engage with your community. Introduce gamification. Organize events hosted within the community to encourage one-on-one interactions.

Engagement 52

Engagement Strategy Gamification How To 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

SurveySensum

SEPTEMBER 21, 2023

Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality. This commitment to improvement keeps customers engaged and satisfied.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Lithium

JUNE 7, 2022

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. If not, we are here to help! Upcoming.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SurveySensum

JULY 19, 2023

This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience. The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

APRIL 5, 2024

A well-designed store environment not only reflects the brand’s identity but also makes shopping a pleasure, encouraging customers to linger, explore, and, of course, purchase. Personal interaction takes a front seat, with knowledgeable and friendly staff capable of providing immediate assistance and enhancing customer satisfaction.

Retail 78

Retail Engagement Strategy Customer Experience 78

DCX

SEPTEMBER 15, 2024

Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results. If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Register Today! Register Today!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results. If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Register Today! Register Today!

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Some questions were as simple as “ What is advocate marketing ?” While others were more complex, like “What kind of resources should we dedicate to this?”

Gamification 40

Gamification eBook Case Study B2B 40

Currency Alliance

DECEMBER 19, 2022

It is not difficult to imagine an algorithm determining what mix of product- and service-based redemptions can optimize the cost of goods sold against their perceived value to the customer, in order to drive conversion. Gamification is another area which stands to be improved by AI.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

SurveySparrow

MARCH 21, 2023

You must concentrate on sites where your prospective customers lurk. Engage with trending topics in your industry, create conversations, reply to conversation threads, leverage Ask Me Anything (AMA) events, etc. Focus on training employees: B2B customers want personalized service. How do you keep a B2B customer engaged?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

CSM Magazine

MARCH 14, 2025

Offering flexible, personalized optionslike discounts on favorite products or novel experienceskeeps them engaged. Some brands are offering loyalty currency that customers can redeem on experiences, exclusive events, or even charitable donations. Exclusive events are another powerful tool for building fandoms.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

BirdEye

DECEMBER 8, 2022

You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. About: Social media apps that let users interact and collaborate with other creators tend to be much more engaging. How to use them: Announce product launches and events.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

MAY 20, 2024

Some banks do this successfully for high-income customers; Bank of America/Merrill Lynch, for instance, providing their elite customers with special treatment and offers. Pay-with-points is already accelerating with the many banks that have enabled their customers to buy across a network of partners.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Optimove

DECEMBER 25, 2024

The Big Picture: With the right marketing strategies, this post-Christmas shopping event could benefit retailers much like Black Friday in both revenue and significance. In Summary With its ideal timing, Boxing Day has the potential to rival Black Friday as a key retail event.

Sales 52

Sales Strategy Gamification Retail 52