Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Gamification 52

Gamification Customer Engagement Engagement Company 52

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Apple Podcasts. Google Podcasts.

Gamification 96

Gamification Loyalty Brands Consulting 96

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Vonage

OCTOBER 22, 2015

We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’.

Technology 120

Technology Customer Service Gamification Wireless 120

Experience Investigators by 360Connext

JUNE 22, 2021

Product usage is a great indicator of customer engagement. Get proactive about how to engage with customers who might receive statements or invoices but little else. That bank savings account customer might be interested in financial education, or not. Others might be motivated by gamification.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

LoyaltyPlus

AUGUST 22, 2018

A key challenge in today’s market is to continuously focus on customer experience and the ability to direct, or influence user behaviour to build “enterprise loyalty”, which means – being able to successfully influence emotional behaviour to obtain complete customer retention and attract new customers.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

Gamification 44

Gamification Financial Trends Employee Engagement 44

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment. Why does this matter?

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Perkville

MARCH 11, 2022

We recently chatted with Joe Hall, Head of Customer Engagement at Xercise4Less’s 41 gyms, about incorporating gamification into your marketing strategy.

Customer Engagement 52

Customer Engagement Gamification Engagement Customers 52

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

Gamification 92

Gamification Engagement Rewards Programs How To 92

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

Gamification 35

Gamification Employee Engagement CRM Sales 35

Optimove

FEBRUARY 23, 2025

AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

ChurnZero

MARCH 7, 2025

1: “No ownership” Communities often begin organically on open platforms like Yelp and Reddit, which enable customers to discuss brands freely without any message control. You can also personalize your community experience by aligning it with individual personas or stages of the customer journey.

How To 52

How To Roadmap Self Service Gamification 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Gainsight

JANUARY 27, 2025

From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience.

Management 59

Management Gamification Leadership Strategy 59

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 52

Trends Customer Engagement Engagement Gamification 52

Gainsight

MARCH 19, 2025

Strategies for keeping communities relevant highlight how active management helps you stay attuned to what your customers value today, not what you assumed they’d want when the community launched months ago. Use gamification tools like badges and ranks to celebrate and motivate community involvement.

Management 52

Management Gamification Customer Retention Loyalty 52

Optimove

DECEMBER 3, 2024

Optimove is well-positioned to help sports book operators engage with their customers in real-time and capitalize on in-play betting. Check out our AI-Orchestrated Gamification Solution and stay tuned for more updates! For more insights, contact us to Request a Demo.

Sports 52

Sports Gamification How To Tips 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 100

Gamification Consulting Study Customer Centricity 100

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

CSM Magazine

OCTOBER 21, 2024

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. Lighting that feels warm but not interrogative. Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. in a wellness shop).

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

FEBRUARY 12, 2025

Build Loyalty Programs Loyalty programs are among the best customer retention strategies for encouraging an additional purchase. Offer points, discounts, or exclusive perks to reward customers and incentivize further brand interactions. They can also highlight trending items to keep customers engaged and invested in their brand. #11.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

DECEMBER 5, 2017

In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Customers are just starting to use these technologies and it is still too cumbersome to have regular customer engagement through use of these technologies. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 40

Trends Customer Engagement Engagement Gamification 40

Lithium

JUNE 6, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Apple Podcasts. Google Podcasts.

Gamification 52

Gamification Loyalty Brands Consulting 52

Lithium

JANUARY 28, 2020

Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement. 5 Principles Behind Great Customer Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement. 5 Principles Behind Great Customer Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Retently

AUGUST 15, 2024

This allows for deeper analysis of customer feedback, enabling businesses to identify trends, track progress over time, and make data-driven decisions. Improved Customer Engagement: Tools designed specifically for customer feedback tend to offer better user experiences, resulting in higher response rates and more meaningful data.

Ecommerce 106

Ecommerce Retail Software Brands 106

Perkville

NOVEMBER 1, 2021

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

Gamification 52

Gamification Engagement How To Customer Retention 52

CSM Magazine

SEPTEMBER 8, 2023

Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers. Gamification is like the sprinkle of excitement atop the cake of shopping. It makes the experience fun, engaging, and, most importantly, rewarding.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. It’s natural for emotions, then, to be a natural part of customer engagement and experience. . More brand recognition, more leads, and more customers. .

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62