CloudCherry

MARCH 19, 2018

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. How to drive innovation as part of your CX strategy? Use this data to come up with more personalized strategies for different customer segments.

Customer Experience 247

Customer Experience Customer Journeys Lifetime Customer Financial 247

CloudCherry

MARCH 19, 2018

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. How to drive innovation as part of your CX strategy? Use this data to come up with more personalized strategies for different customer segments.

Customer Experience 150

Customer Experience Customer Journeys Lifetime Customer Financial 150

Totango

JANUARY 24, 2019

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Put simply, customer obsession is a way to center and align your business around your customers.

Customer Engagement 55

Customer Engagement Engagement Lifetime Customer Customers 55

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries.

Customer Success 79

Customer Success Meeting Lifetime Customer Consulting 79

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Beyond Philosophy

DECEMBER 23, 2015

In this omni-channel world, maintaining proactive and positive relationships with customers, throughout the life cycle, is a key component of the CCO’s role within the enterprise. CCOs, in other words, need to be able to align and innovate engagement and relationship strategies.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60