What is ‘Effective Customer Engagement Strategy’ in the Age of COVID-19?
Bold360
MARCH 20, 2020
Customer experience (CX) is fast overtaking price and product as a key brand differentiator. And in a world where social distancing and even sheltering-in-place have become the new norm, an omnichannel approach is now more important than ever. It takes more than one or two interactions to convert today’s customers into loyal buyers.
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