Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Flavio Martins. Ian Golding. Jim Tincher.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Nicki walked our audience through several examples connecting social conversations with changes in public opinions and beliefs as well as measuring the impact of the media narrative pulling through on social. Day Three: Austin.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

ChurnZero

AUGUST 14, 2020

NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Product or Customer Success. What are the benefits of integrating with Customer Success software? Who owns it? Webinar Software. What is webinar software?

Software 87

Software Customer Success NPS Net Promoter Score 87

Totango

OCTOBER 10, 2019

It can take many forms but will generally fit into one of three broad categories: Customer Initiated Feedback: Escalations, or comments given during high-touch customer engagements. Customer Monitoring Feedback: Metrics and goal-based assessments of product use and effectiveness taken from data-driven customer monitoring. .

Feedback 64

Feedback Customer Experience How To Competitive Advantage 64

BirdEye

FEBRUARY 21, 2023

Managing social media with a dedicated social media manager Social media managers are responsible for planning, implementing, and monitoring the company’s social media strategy in order to increase brand awareness and improve customer engagement. It also involves analyzing industry trends to identify opportunities for growth.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CustomerSuccessBox

APRIL 29, 2022

Try measuring sales-qualified leads (SQLs) as a success indicator instead of the number of marketing qualified leads (MQLs). For product teams, ensure that product managers have direct and unrestricted access to customers. Product upgrades will be haphazard without direct feedback, and will ultimately fail to retain customers.

Strategy 52

Strategy Customer Retention Metrics B2B 52

SmartMessage Blog

APRIL 14, 2023

We can explain the word webinar as a seminar organized on the Internet. Participation and engagement levels are hard to measure in physical activities. What are the Features of a Webinar Known as Internet Seminar? What is the Webinar that will contribute to your promotional activities? How to use it?

Marketing 52

Marketing B2B e-support Social Media 52

SurveySparrow

APRIL 3, 2021

If you agreed with the first two statements, you haven’t had a wonderful experience with training sessions and seminars in the past. At the workplace, employee training, seminars, and upskilling courses are nothing new. To measure the effectiveness of the entire training. To Measure The Knowledge Gained.

Course 52

Course Survey Training Employee Experience 52

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank.

Banking 40

Banking Self Service Social Media Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank.

Banking 40

Banking Self Service Social Media Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank.

Banking 40

Banking Self Service Social Media Financial 40

BirdEye

AUGUST 20, 2024

Finally, offer VIP access to exclusive events like HVAC workshops or seminars to make them feel valued and part of a select group. By embracing smart home technology, HVAC businesses can differentiate themselves, increase customer engagement, and offer new revenue streams.

Strategy 59

Strategy Marketing Social Media Chatbots 59

Think Customers

JUNE 10, 2022

We also have finance classes and sales seminars to help people stay as sharp as they can on their skills. BJ: For us, it’s a daily, weekly, monthly measurement. All of the different things that we measure, including these reputation scores, are a part of that. Some look at it every day. Did we hit our service objectives?

Automotive 52

Automotive Leadership Groups Touchpoint 52

SmartKarrot

JULY 6, 2020

Several tasks (reporting, self-onboarding/service, email follow-ups, training modules, satisfaction surveys, FAQs) can be automated to provide a basic level of customer service to all clients, while human interaction is reserved for more complex issues/high-level clients.

Customer Success 10

Customer Success How To B2B Customers 10

SmartKarrot

AUGUST 11, 2022

Here are some areas where you can implement automation to level up your business strategies: Marketing: Recent research by Gleanster, a research firm, found that 51% of companies currently use marketing automation to improve customer communications with email automation, at all stages of the customer journey. Be Open to Partnerships.

Strategy 10

Strategy Social Media Chatbots Sales 10

West Monroe

JULY 24, 2017

Customer relationship management systems (CRMs) , which have been around since the introduction of database marketing in the 1980s. Today’s companies seek to collect as much customer data as possible. CRMs enable businesses to track and measure each and every interaction, whether in person or online.

Data 51

Data Marketing CRM Advertising 51

Bold360

DECEMBER 1, 2016

Taking a data-driven approach to identify and understand customers before developing a strategy and designing a solution can pay massive dividends to your business and customers. When they do, the software can really help measure and improve that experience. Ajay Prasad. Mark Reuter. DeloitteDIGI_US.

Software 40

Software Customer Experience Company CRM 40