SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Digital Customer Engagement In this digital world, where a brand’s digital image can either make or break it, Nike is nailing its digital customer engagement.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

Lumoa

FEBRUARY 6, 2018

Is customer centricity already part of the company DNA and culture? Are there efficient processes in place for analyzing customer data or communicating customer insights? Is the ecosystem of customer engagement tools and technologies integrated and seamless, or are they siloed?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Alida

MARCH 10, 2017

Companies can avoid Twitter’s troubles by listening to customers and users from the start. Ongoing customer engagement needs to be a component of your CX program. The call to “improve the customer experience” is a nebulous one. Providing a seamless customer experience is a team sport.

Customer Experience 196

Customer Experience Net Promoter Score Effort Score Chief Customer Officer 196

BlueOcean

JULY 16, 2019

A shared understanding of slang as well as tone of voice are also key to your agents being able to deliver an amazing customer experience. Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. You’ll share cultural similarities.

Contact Center 174

Contact Center Sports Culture ROI 174

Think Customers

DECEMBER 31, 2014

As news outlets and blogs publish their lists of the good, bad, and ugly for everything from movies, songs, YouTube videos, celebrity couples, technologies, and sports moments, to tweets, Instagram posts, hacks, images, selfies, advertisements, and so on, I''m joining in with my lists of cheers and jeers in the customer experience world.

Customer Experience 103

Customer Experience Sports Advertising Video 103

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Fan engagement is a wake-to-sleep business and requires better, and smarter, mobile, social, and digital-led environments to keep fans coming back to the stadium and being full-fledged members of the sports/team community.

Sports 50

Sports Technology Engagement Wireless 50

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

Sports 52

Sports Customer Service Chatbots Trends 52

Think Customers

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality.

Sports 40

Sports Innovation Advertising Video 40

Optimove

MARCH 20, 2025

Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. Superapps, GenAI, and the Future of Customer Conversations | Josh Diner, Head of Product Marketing, Infobip With 9 out of 10 Gen Z consumers preferring chat over calls, businesses must evolve their engagement strategies.

Connections 52

Connections Gamification Marketing CRM 52

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She comes with 20 years of work experience, of which 15years have been in Customer Experience. From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Oracle

JANUARY 17, 2019

Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. So, the next time you think of customer loyalty, think about the level of loyalty that the Chicago Cubs, or any other sports franchise, create with their fans. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport.

Customer Engagement 48

Customer Engagement Engagement Social Media Sports 48

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Work your way up to Platinum status in the Gainstar Program, and you could be sporting one next year!

Customer Success 52

Customer Success Conference Sports Roadmap 52

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 110

Customer Service Sports Social Media Communication 110

Thunderhead

NOVEMBER 6, 2019

The sports entertainment industry knows how to deliver great experiences. The post Taking it home: Why sports teams must create standout experiences beyond the game appeared first on Thunderhead. But fan loyalty is harder to earn, so we need to improve fan experiences to take ‘the thrill of the game’ well beyond the venue. Here's how.

Sports 40

Sports Entertainment Loyalty Industry 40

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!) humanoid creatures dancing in a bowl? And then…you received the dehydrated package of krill shrimp. They didn’t have faces you could see.

Customer Service 152

Customer Service How To Sports Communication 152

Gainsight

OCTOBER 22, 2024

Remember: The migration wasn’t just about moving content from one platform to another; it was about creating a learning experience that’s more personalized, engaging, and aligned with the way our customers engage with our products. If you’re switching LMSs, this should be your guiding light, too.

Self Service 52

Self Service Course Sports Roadmap 52

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? Customer engagement is successful to the degree that the rest of the company empowers its success.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

GlowTouch

FEBRUARY 23, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Meet Ashley Edwards, a Customer Engagement Representative at GlowTouch. Though Ashley Edwards has enjoyed being a Customer Service Representative for more than 10 years, she has only been with GlowTouch since June last year. “I

Sports 98

Sports Customer Service Representative Interaction Meeting 98

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! It’s going to happen.

Sports 135

Sports Hospitality Customer Service Training Customers 135

Alida

NOVEMBER 25, 2016

The ability to scale customer engagement is a huge motivation to launch an insight community. Rather than waiting for research reports or managing focus groups, cloud-based platforms provide a faster, more cost-effective way to engage with thousands of customers in real time. million in open opportunities.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Gainsight

OCTOBER 22, 2024

Remember: The migration wasn’t just about moving content from one platform to another; it was about creating a learning experience that’s more personalized, engaging, and aligned with the way our customers engage with our products. If you’re switching LMSs, this should be your guiding light, too.

Self Service 52

Self Service Course Sports Roadmap 52

Forrester's Customer Insights

APRIL 29, 2019

There’s rarely a dull moment in the world of collegiate and professional sports. After wrapping up one of the more exciting March Madness Finals in recent memory, sports fans have not been starved for more great content: since the NCAA tournament wrapped up, American sports fans have turned their […].

Sports 36

Sports Customer Insights Analytics Customer Engagement 36

Elevio

OCTOBER 9, 2018

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. The challenge of creating knowledgeable customers. The challenge of creating knowledgeable customers.

Sports 69

Sports Self Service Trends Feedback 69

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. Aampe is for me a leap in that direction which brings a novel approach to individual customer needs.”

Entertainment 52

Entertainment Consumers Sports User Experience 52

Customers That Stick

OCTOBER 16, 2014

Tell us how one outside influence impacted your customer service or customer experience thinking. book, movie, sporting event, relationship, travel). Surveys continue to show that the majority of customers are still turning to good old fashioned phone calls to get their problems solved.

Customer Experience 124

Customer Experience Social Media Contact Center Fashion 124

TechSee

APRIL 22, 2024

Simplifying Customer Experience with TechSee TechSee recognizes these challenges and addresses them by offering web-based visual AI solutions that require no app downloads, eliminating a significant barrier to customer engagement. Customers receive a simple SMS – a method of communication that everyone has.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

Simplifying Customer Experience with TechSee TechSee recognizes these challenges and addresses them by offering web-based visual AI solutions that require no app downloads, eliminating a significant barrier to customer engagement. Customers receive a simple SMS – a method of communication that everyone has.

Innovation 109

Innovation How To Sports Video 109

OpinionLab

MAY 4, 2017

Analyzing actions without truly understanding the “why” behind them can, in many cases, lead to an incomplete or even inaccurate view of customers’ needs and desires. Consider a sports example, known for highly emotional fan behavior. This post originally appeared on our parent company’s blog, Verint Customer Engagement.

Sports 79

Sports Apparel Rewards Programs Omni-Channel 79

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Customer Experience 123

Customer Experience Sports Travel User Experience 123

Optimove

OCTOBER 7, 2020

The joint effort led Fortuna Entertainment Group to mitigate the impact that COVID-19 had on its sports betting players and to more than double the likelihood of sports bettors to play casino during H1 2020. The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Entertainment 59

Entertainment Sports How To CRM 59

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. The options make it easier for customers to voice their suggestions or complaints.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Tricia Morris

APRIL 22, 2016

That same afternoon, Microsoft Dynamics CRM General Manager Jujhar Singh sits down with CRM Evolution Chair Paul Greenberg, known as “the godfather of CRM,” in a one on one keynote session discussing the future of customer engagement. And these are just the Microsoft-related sessions of the show! We hope to see you there!

CRM 40

CRM Customer Engagement Engagement Conference 40

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. However, in an omnichannel experience, the customer can browse the brand’s website for multiple options, try-on styles virtually, and place an in-store pickup to get a perfect size fit. This will help you generate a lot of more leads.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Optimove

JULY 31, 2024

Listed below are the panelists who joined Erik Holt, Optimove’s VP of Channels: Stanislav Solon , Senior CRM Growth Manager at Betfan, a Polish provider of online sports betting and esports wagering. Lydiane Andry , Senior CRM Manager at Betway, provider of innovative sports entertainment, e-sports, and other gambling products.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

SuiteCX

JUNE 15, 2017

With the arrival of Amazon to Australian shores, retailers of all sizes will be able to see how their market share at a customer / segment level, is impacted over time. Sporting and footwear retailers are equally at risk with the arrival of the French sporting giant Decathlon. They are equally important.

ROI 100

ROI Measurement Marketing Loyalty Programs 100