Customer Expectations Related Topics 
Experience Investigators by 360Connext
DECEMBER 10, 2024
What if you could transform customer dissatisfaction into a golden opportunity for building trust and loyalty? Join me, Jeannie Walters, on this episode of the Experience Action Podcast, where we explore the art of managing customer expectations and strategies for when reality doesn’t quite meet those expectations.
Steve DiGioia
JANUARY 3, 2022
We all speak about expectations, customer expectations. As a customer, I expect a basic minimum such as: The product or service should work as expected. But a positive experience also comes with expectations that the business must meet – and even surpass. For example: 7 Customer Expectations.
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ShepHyken
MARCH 10, 2025
By understanding and improving both products and processes, companies can reduce churn and increase the likelihood of customers recommending the business to others. The rapid changes in technology mean that businesses must continually adapt to meet evolving customer expectations.
eglobalis
DECEMBER 11, 2024
By experimenting with different configurations and user interfaces, Siemens ensures its products are intuitive and meet customer expectations, resulting in higher adoption rates. Managing Customer Expectations Customers may react negatively to changes, especially if they perceive frequent experimentation as disruptive or confusing.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
ECXO
MARCH 11, 2025
Why CX Needs to Be Aligned with Business Strategy CX directly impacts revenue Companies with superior CX achieve higher customer lifetime value (CLV) , lower churn , and increased cross-sell and upsell opportunities.
eglobalis
OCTOBER 14, 2024
While these were once essential for building a basic understanding of CX, they no longer offer the flexibility needed to handle the complexities and continuous evolution of modern businesses and customer expectations. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries.
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For the first time, customers prefer digital channels when interacting with a business. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
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Included in this report: Maximizing productivity in the contact center for improving customer experiences How to improve and meet customer expectations during moments of economic downturn Keeping both customers and employees satisfied in the long term
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels.
Advertiser: Vanilla Forums
We uncovered what customers expect from CX, and then turned their attention explicitly to community. The key topics we cover in this report are: What do Customers Expect from CX? Do Customers Perceive Community as a Solution to CX Expectations? To reveal how community can impact business-focused objectives.
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. So, we have researched what customers truly want in a customer experience, and how community can serve that.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Do loyalty metrics need to be reassessed?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? But, brands can avoid this.
Speaker: Becky Parisotto and John Vurdelja
You’ll gain insights into: 📦 Smarter Fulfillment Workflows: Manage diverse product categories, from fast-moving goods to custom furniture or bulk items. 🚚 Tailored Customer Delivery: Deliver exceptional experiences through specialized services that align with customer expectations.
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