Customer Expectations Related Topics 
Steve DiGioia
JANUARY 3, 2022
We all speak about expectations, customer expectations. As a customer, I expect a basic minimum such as: The product or service should work as expected. But a positive experience also comes with expectations that the business must meet – and even surpass. For example: 7 Customer Expectations.
InMoment XI
APRIL 3, 2024
Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. Customer Expectations First of all, customers want and are coming to rely on the digital experience. Let’s get into the details.
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Experience Investigators by 360Connext
DECEMBER 10, 2024
What if you could transform customer dissatisfaction into a golden opportunity for building trust and loyalty? Join me, Jeannie Walters, on this episode of the Experience Action Podcast, where we explore the art of managing customer expectations and strategies for when reality doesn’t quite meet those expectations.
Experience Investigators by 360Connext
FEBRUARY 13, 2024
Ready to navigate the choppy waters of customer expectations? Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges.
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For the first time, customers prefer digital channels when interacting with a business. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
ECXO
AUGUST 12, 2024
Similarly, in regions like Latin America (LATAM), North America (NAM), and Europe, the Middle East, and Africa (EMEA), tailored MarTech strategies are proving essential for elevating CX in line with distinct market dynamics and customer expectations. The ECXO is an open access CX Professional Business Network.
InMoment XI
AUGUST 15, 2022
Andrew Park, Vice President of Customer Experience Strategy & Enablement at InMoment, sat down with The Retail Focus Podcast to break down: Where customers’ expectations have been Where they’re going What retailers can do to keep up with it all. Customers Expect Great Retail Customer Experiences.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention. Hear from experts who have mastered the art of using data to not only meet customer expectations, but exceed them, creating loyal customers who keep coming back.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels.
Advertiser: Vanilla Forums
We uncovered what customers expect from CX, and then turned their attention explicitly to community. The key topics we cover in this report are: What do Customers Expect from CX? Do Customers Perceive Community as a Solution to CX Expectations? To reveal how community can impact business-focused objectives.
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. So, we have researched what customers truly want in a customer experience, and how community can serve that.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Do loyalty metrics need to be reassessed?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? But, brands can avoid this.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. This report outlines our surprising findings, including: What customers expect from CX.
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The biggest challenge facing Contact Centers is understanding what customers expect. With today’s ever-changing customer expectations, dynamic market realities, and aggressive competitors, the onus is on organizations to quickly understand where they are successful and where they fall short.
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