Remove Customer Expectations Remove Customer Service Strategies Remove Customer Service Training
article thumbnail

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?

article thumbnail

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. Empathetic.

article thumbnail

Start Your Social Media Customer Service Strategy Here

Russel Lolacher

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Do they have communications training? Social media training? Customer service training?

article thumbnail

Convenience Is King: Creating Experiences and Crafting Products for Today’s Customer

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

article thumbnail

Customer Experience Is Like Maintenance on Your Car

ShepHyken

Assuming you have a good product, you want to create processes that are customer- and employee-friendly. The experience must, at a minimum, meet your customersexpectations. That creates confidence and increases overall customer satisfaction. Connect with Shep on LinkedIn.

article thumbnail

Would Customers Pay to Do Business with You?

ShepHyken

Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would make your customers say, “Wow!” And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? .

Hotels 169