Remove Customer Expectations Remove Customer Service Strategies Remove Omni-Channel
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How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement.

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The Importance of Communication to the Omnichannel Experience

CX Journey

Let’s get one thing clear, though: having multiple channels is not the same as being omnichannel. The Importance of an Omnichannel Strategy Delivering a true omnichannel experience is hard to achieve but definitely has its benefits. Ford Blakely is the founder and CEO of Zingle.

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss.

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Are Businesses Overconfident in Their Omnichannel Customer Experience? Survey Says Yes

NICE inContact

Businesses today know that they need to create an omnichannel customer experience to meet the needs of consumers, who are looking to engage with companies anytime and through any method (i.e., channel), they choose. The post Are Businesses Overconfident in Their Omnichannel Customer Experience?

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Omnichannel Customer Experiences: Do Consumers and Businesses See Eye-to-Eye?

NICE inContact

Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. Modern customer expectations have never been higher, and businesses understand that customer experience is a leading brand differentiator. This is an alarming discrepancy.

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10-step plan to personalized customer experience

Vonage

In today’s hyper connected world they expect to access customer service in the manner they find most convenient. It doesn’t matter if it’s talking face-to-face, by phone or email, via social media or live chat, customers expect your business to be there when they need you.

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Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 3)

Comm100

However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic. With the benefits made clear for all to see, and customer expectations risen, customer service operations can no longer afford to ignore digital transformation.