ShepHyken

NOVEMBER 9, 2016

Are you guilty of disrespecting your customers? Our friends at Provide Support sent over an awesome infographic about different reasons customers don’t like the companies they do business with. Ignoring them on Social Media – The customer’s voice can now be heard by many. At least I hope the answer is no.

Self Service 128

Self Service Infographics Social Media Customers 128

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 85

Infographics Customer Service Social Media Tips 85

ShepHyken

OCTOBER 1, 2018

My Comment: The article opens with the following line: Today’s customers expect the same level of service and experience that they receive from global leaders such as Amazon, Google and Apple. You’re no longer compared to your competition, but to the companies who provide the best service.

Customer Service 19

Customer Service Infographics Employee Experience Customer Service Strategies 19

ShepHyken

AUGUST 5, 2019

Seriously, it is a good look into what customers expect and want from the companies they do business with. 10 Tips for Balancing Self-Service, Hands-On Customer Care Support by MCM Staff. My position is that for most businesses, not offering a self-service solution is a bad customer experience.

Self Service 111

Self Service Customer Service CRM Infographics 111

ShepHyken

APRIL 16, 2018

Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. My Comment: Here is a short article and infographic that describes how 16 brands – many of them recognizable – are using AI to fuel their marketing, but also to create a better customer experience. 16Best) We all know how marketing can enhance sales.

Customer Service 48

Customer Service Infographics Retail Tips 48

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Ultimate Net Promoter Score Infographic by CustomerGauge.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

JANUARY 15, 2018

But, what you may not know is that customers’ expectations have now reached new heights, demanding instant support and fast acting. In order to keep up with the latest trends, it is essential to improve customer experience. My Comment: This short article and infographic was sent to me earlier this week. Great info!

Customer Service 0

Customer Service Infographics Survey Tips 0