DCX

SEPTEMBER 24, 2024

You’re losing your best customers because you’re too busy chasing new ones. How to Fix it: Start treating loyal customers like the VIPs they are. Set up loyalty programs that offer real value—priority service, early access to new products, or even just personalized thank you notes. The worst part?

Metrics 52

Metrics Loyalty Social Media Training 52

Qualtrics

MAY 9, 2019

As part of our Customer Experience Visionaries series, we caught up with Emily to explore how asking the right questions, at the right time, has been the foundation for her success. Are you a part of the loyalty program? Want to learn more about creating great customer experiences? Download Reading List.

Brands 36

Brands Hotels Loyalty Programs Loyalty 36

Oracle

FEBRUARY 13, 2019

And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. We’ve complied a preview of the report below, and to check out all 7 loyalty predictions for 2019, view the full report. Customer loyalty trend #1: Loyalty programs will reward for customer advocacy.

Trends 95

Trends Loyalty Loyalty Programs Retail 95

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones. ( Customers enrolled in a loyalty program visit a company’s site 35% more frequently.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits. So how to anticipate your customer expectations like a pro?

Retail 52

Retail Feedback How To Self Service 52

Thematic

AUGUST 29, 2024

In case you’re still not convinced, here are our key reasons to focus on improving your VoC strategy: Understand customer needs and expectations : VoC tools help collect valuable feedback, offering insights into customer expectations which you can use to enhance your product or service.

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. Free Download] Ultimate Guide to Building a Live Chat Dream Team.

Tips 136

Tips Self Service e-support Social Media 136

ProProfs Chat

DECEMBER 17, 2021

To assist the in-app feedback process, Apptentive equips you with real-time data on customer behavior. Related Read: How To Build A Customer Loyalty Program. This in-app feedback tool provides a medium to hear from your customers to make informed decisions for improving your app experience. Source: Instabug.

Tools 52

Tools Feedback Roadmap Survey 52

Currency Alliance

MARCH 9, 2021

By accessing headless loyalty functionality, as API-driven microservices, software developers can stop building enclosed features. Therefore, headless loyalty systems deliver the flexibility and rapid time-to-market that optimizes return on investment (ROI) from their digital transformation efforts.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59