Customer Expectations Exceptional Customer Service NPS Self Service 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
SurveySensum
APRIL 28, 2023
Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.
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InMoment XI
FEBRUARY 8, 2024
Cost Savings By optimizing staffing levels, implementing self-service options, and leveraging automation, organizations can achieve cost savings in their contact center operations. This is especially important in managing operational expenses while maintaining or improving service quality.
SurveySensum
NOVEMBER 3, 2023
64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.
delighted
MARCH 9, 2021
Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. 58% of customers have higher customer service standards due to the COVID-19 crisis.
rethinkCX
JUNE 12, 2024
Celebrate milestones, such as meeting performance targets or delivering exceptional customer service, to reinforce positive behaviors and boost morale. High CSAT scores indicate positive customer experiences. Related Read: Exploring Insights: What is CSAT & NPS?
delighted
DECEMBER 5, 2019
Those who have mastered omnichannel have a holistic understanding of their customers in terms of what their needs are, and how they want those needs fulfilled. Reliability and transparency can be easily measured with an NPS survey after a sale is made or a service is provided. Identify pain points within the customer experience.
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