ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Which one do I hate most?

Customer Service 136

Customer Service Effort Score e-support Chatbots 136

Kayako

DECEMBER 27, 2018

What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve your customer satisfaction and loyalty but don’t know how to? This is how you attract loyal and repeat customers. to 11.6% in fashion ).

Net Promoter Score 174

Net Promoter Score Effort Score Customer Experience Ecommerce 174

Totango

MAY 3, 2019

Customer loyalty is priceless. If you retain customers , they’ll spend far more than the price of their initial purchase over a lifetime. Plus, current customers are more likely to make major purchases or upsells. Always keep the customer experience in mind. Tips for Increasing Customer Engagement and Loyalty.

Customer Engagement 83

Customer Engagement Loyalty Engagement Multi-Channel 83

GetFeedback

OCTOBER 21, 2019

Customer experience management (CXM) is the process of designing and optimizing customer interactions to meet or exceed customer expectations. What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs.

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

InMoment XI

FEBRUARY 8, 2024

Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service. This can contribute to a competitive advantage and increased customer loyalty.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

Optimove

MARCH 31, 2025

This post explores why 1,000 segments are no longer excessive theyre essential and how journey-based, real-time segmentation leads to stronger engagement, smarter campaigns, and long-term customer loyalty. But todays customers dont behave in static ways.

CRM 52

CRM Fashion Exercises Groups 52

Optimove

FEBRUARY 12, 2025

This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value. The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Think Customers

JANUARY 17, 2025

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences.

Report 52

Report Data Retail Social Media 52

ECXO

MAY 29, 2024

This extremely challenging scenario of the modern business environment makes it essential for organizations to prioritize surpassing customer expectations. This involves delving deep into the nuances of customer needs and adopting an adaptable and responsive approach.

Innovation 156

Innovation Culture e-support Feedback 156

Storyminers

JULY 29, 2016

In order to retain customers and create loyalty, you have to know what drives your particular customers. This means you have to listen to your customers, get to know them and use what engages each particular customer to build relationships and make them feel cared for. It’s all about the customer experience.

B2C 124

B2C Customer Retention Brands Strategy 124

Wired and Dangerous

NOVEMBER 23, 2020

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. Those customers who have earned the title of “regular” through their patronage are surprised with their free meal sometime between Thanksgiving and New Year’s.

Fashion 113

Fashion Innovation Customers Communication 113

Retently

MARCH 17, 2025

Post-Purchase CX Tools (Wonderment, Malomo, Narvar) Helps monitor shipment tracking issues, delivery updates, and post-purchase customer sentiment. NPS & CSAT surveys (Retently) Captures customer loyalty, satisfaction, and open-ended feedback via NPS, CSAT and CES surveys. Common in fashion & footwear brands.

Report 90

Report How To Effort Score NPS 90

Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. The Role of AI in CX.

Customer Expectations 53

Customer Expectations Management Communication Customers 53

Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. The Role of AI in CX.

Customer Expectations 52

Customer Expectations Management Communication Customers 52

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Future of Customer Loyalty is Flexibility by Jim Tierney.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Wired and Dangerous

NOVEMBER 4, 2019

What if we assumed there was a component in the service encounter across the customer journey unique to each customer? If we could “crack the customer’s service DNA code” we could fire off a special experience that encouraged the customer to shoot back their loyalty. Today’s fad is tomorrow’s antique.

Fashion 21

Fashion Connections Hotels Customers 21

Optimove

DECEMBER 12, 2019

Modern consumers know what they want, and expect the brand to know it as well. In this panel session, veteran marketers from a variety of industries will discuss the changes they’ve experienced in customer expectations, how the modern consumer interacts with their brands and how they are meeting ever-growing customer requirements.

CRM 69

CRM Ecommerce Travel Fashion 69

Optimove

JULY 31, 2024

Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry. Zero-party data, which customers willingly provide, such as through surveys, is a reliable source. According to Lydiane Andry, using this data to not only understand but also shape customer expectations is crucial.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Eptica

MARCH 21, 2019

Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The study found that the key to creating trust is to simply to do what customers expect of you. In this study, we focused on fashion, food and drink, travel, insurance and banking brands.

Brands 80

Brands Self Service Insurance Fashion 80

Call Experts

JUNE 3, 2022

The customer’s needs motivate your purchases and loyalty. For example, if you’re selling cars, the top customer need may be reliability. But if you’re selling fashion, the ultimate need maybe variety. . So take your first step today and get started on your customer-focused strategy. Contact us now.

Contact Center 98

Contact Center e-support Customer Service Representative Exceptional Customer Service 98

ProProfs Chat

FEBRUARY 22, 2019

For effective customer retention, a focused and dedicated approach needs to be kept in mind. And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Understand this, customers expect a brand to provide a delightful experience and exclusivity.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

Kustomer

OCTOBER 2, 2020

Retailers need to tailor the way they interact with consumers in a way that exceeds their expectations in an effort to not only maintain their business, but also to gain customer loyalty. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 61

Consumers How To Retail e-support 61

DCX

MARCH 23, 2025

Sometimes, a good old-fashioned UI works better. Customers expect the same—instant, always-on support without roadblocks or delays. The CX Wake-Up Call: AI isn’t just another tech trend—it’s fundamentally changing how customers interact with financial institutions. The ones that don’t?

Banking 52

Banking Case Study Chatbots Leadership 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ChurnZero

APRIL 13, 2021

The CCO is responsible for all customer activities with the goal of generating revenue growth for the company. Build a profitable customer experience. Create a customer-centric culture. Prioritization and time management of the customers’ tasks, goals, and objectives.

Customer Success 98

Customer Success Chief Customer Officer Customer Centricity Fashion 98

Hallmark Business Connections

MARCH 9, 2021

Older caretakers might also have a long-term influence on kids’ learned shopping behaviors, which will have a ripple effect on factors like brand loyalty, price sensitivity, and the perception of value for years to come. If this sounds too old-fashioned when marketing to Millennials or GenXers, think again.

Marketing 97

Marketing Brands Tips Financial 97

BirdEye

JUNE 29, 2023

A happy customer who gets their questions answered and has a frictionless experience can boost business. Here are some of the benefits of prioritizing how you communicate with customers. Builds trust and loyalty: Engage in open and transparent communication to foster trust and build customer loyalty.

Communication 97

Communication Social Media Self Service Touchpoint 97

Kustomer

AUGUST 5, 2021

When agents have access to individual customer data, it optimizes the conversation because they’re able to use specific and necessary details to steer the conversation to the appropriate solution. CX isn’t a one size fits all type of experience; rather, it needs to be personal for customers to build brand relationships and lasting loyalty.

Omni-Channel 105

Omni-Channel Customer Experience Chatbots Contact Center 105

ProProfs Chat

JUNE 15, 2020

You need to realize that 73% of customers claim that the key factor of their loyalty to your brand is the quality of their experience with your brand. That gives you all the more reason to be more customer-oriented and create strategies that assist you to be more vigilant towards their growing needs and expectations.

Strategy 105

Strategy Social Media e-support Software 105

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. Buyer Segmentation Who Are Your Customers? Not all customers are the same.

Marketing 52

Marketing Social Media How To Trends 52

Stella Connect

OCTOBER 30, 2017

It’s exciting to see leading brands break the mold in such grand fashion. If you’re wondering how on earth you’re supposed to compete with the big customer experience spenders, you’re asking the wrong question. Here’s the right question: “How can we create a memorable customer experience in our stores?”.

Customer Experience 62

Customer Experience Retail Fashion Ecommerce 62

Playvox

FEBRUARY 6, 2024

They make customers the center of their business strategy, execute on delivering outstanding customer experiences, and strive for continuous improvement. If you are thinking about making the move to more customer-focused QM, here are considerations and steps to help you get there.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Horizon CX

MAY 19, 2023

In Customer Experience, we often hear about transformational change as one of the descriptors of those within the discipline and many CX professionals have fashioned and even subtitled themselves as organizational change agents.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Second to None

FEBRUARY 4, 2020

These brands earn their profits solely from the restaurants, with no added charge to the customers. The new-delivery model connects customers with restaurants in a similar fashion, but on top of that they also take care of the delivery process, opening the amount and genres of restaurants available to consumers.

Customer Experience 48

Customer Experience Fashion Wait Times Customer Centricity 48

CSM Magazine

SEPTEMBER 24, 2019

However, the insurance sector could answer just 46% of all queries asked via the web, email and social media, trailing the other industries (food retailers, fashion retailers, banking and travel) evaluated in the overall study. Additionally, 1,000 UK consumers were surveyed on their attitudes to trust and loyalty.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

ShepHyken

JANUARY 23, 2017

Personal touch for customer service drives retention, loyalty by Helen Leggatt. BizReport) Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems.

Self Service 48

Self Service Social Media Customer Service Fashion 48