InMoment XI
NOVEMBER 8, 2023
RG 271—Closing the Inner and Outer Loop One of the critical regulatory guidelines that financial firms must adhere to is Regulatory Guide 271 (RG 271) , introduced by ASIC following the Royal Commission in 2021. A VoC program, along with closed-loop feedback activities, plays a pivotal role in meeting the obligations under RG 271.
InMoment XI
OCTOBER 12, 2023
They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. This level of flexibility and continuity in customer feedback fosters better relationships and builds trust.
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InMoment XI
NOVEMBER 28, 2023
This process also often involves investing in review management services or deploying online reputation management software to track what customers are saying about your business on various review platforms and social media sites. Data and insights from reviews can be used to make improvements and meet customer expectations.
Comm100
APRIL 17, 2018
One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback.
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.
Comm100
OCTOBER 27, 2016
Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often dependent upon what customers think their experience should look like. They include: Your communication to the customer.
Bill Quiseng
APRIL 25, 2021
When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. Continually remind your people.
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