ECXO

SEPTEMBER 4, 2024

You might think Stoicism is just for philosophers in togas, but the truth is, its principles are super relevant today—especially if you’re looking to improve your customer service. 109 Before we dive into how you can use Stoicism in customer service, let’s quickly cover the basics. Your customers—and your team—will thank you.

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

ClearAction

FEBRUARY 13, 2023

In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. Leading customer experience excellence means driving a 1-to-1 ratio between what’s expected versus what’s experienced. This is how both luxury and discount brands can have raving fans.

Sports 71

Sports Customer Experience Handbook Case Study 71

Thematic

MARCH 20, 2025

By identifying which features customers repeatedly requested, they prioritized improvements that had the greatest impact on user satisfaction and retention. Boosting Team Efficiency with AI-Powered Categorization Support teams handle thousands of customer inquiries daily, covering issues from billing disputes to product defects.

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

MARCH 26, 2025

Marketing Teams Adjust Messaging Based on Sentiment Analysis Problem: A product might be great, but if the marketing message doesn’t resonate with the target audience, businesses struggle to attract or retain customers. ​ Remember to read user reviews, too.

Feedback 62

Feedback Social Media Analysis Survey 62

OpinionLab

JULY 15, 2016

We heard from OpinionLab customer Citi on-stage at CXNYC that their basic customer expectation is to “know me and make it easy”. And, Ryanair took it a level higher as they articulated “simple CX” as a core, corporate value that guides their enterprise. Involve employees to build a CX culture.

Handbook 60

Handbook Conference Customer Centricity Culture 60

Thematic

MARCH 18, 2025

The Voice of Customer , their thoughts, their needs, their wants—these are things you can’t afford to ignore. Besides, customers expect businesses to use their feedback effectively—and they can tell when a company isn’t keeping up. Why Should You Invest in One?

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Thematic

OCTOBER 8, 2024

These insights can then be used to improve CX training or response processes, and ultimately better meet customer expectations. VoC data can help businesses better understand exactly what their customers want and how they like to buy. Thematic also performs sentiment analysis so you know exactly how your customers are feeling.

Analytics 62

Analytics Tools Feedback Handbook 62

Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Ann Michaels and Associates

OCTOBER 28, 2018

Treating customer service as an essential commitment is another way to increase the satisfaction of your customers. Make customer service a key part of your new hire training, asking all employees to make a commitment to providing a high level of service.

Handbook 61

Handbook Customer Service Training Training Video 61

Natalie Petouhof

JULY 26, 2016

And they are consistent regardless of the type of device, application, or connection a customer is using. In fact, that’s key to where customer expectations come from thus important to capitalize on. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. i] [link]. [i] 116(2), Sep 1994, 220-244.

Handbook 40

Handbook Customer Experience Customers Resources 40

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. Customers expect an outcome—an ROI and not just a closed support case.

Handbook 52

Handbook Chief Customer Officer NPS Metrics 52

SmartKarrot

MARCH 16, 2021

Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices. Collaborate with World leaders on new strategies for enhanced customer experiences. Policy and Procedure, Handbook, and Work Standards writing and development. Act as an escalation point as required.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

NOVEMBER 16, 2022

They must have the art of expectation management so that they can exceed customers’ expectations rather than fulfilling them. When customers contact someone in a company they need to be heard. When they are investing their hard-earned money in your product, they will expect you to listen to them.

Handbook 10

Handbook Customer Success Chief Customer Officer B2B 10

SmartKarrot

OCTOBER 16, 2020

A modern customer expects you to understand him or her. Additionally, you may track individual customers and monitor their purchase cycle. You might also like: The SaaS Churn Handbook – Everything you need to know for understanding and preventing customer churn. Or at the worse, chooses your competition over you.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Answer Dash

APRIL 16, 2019

(This articles was originally published on CustomerThink as an exclusive column for CustomerThink Advisor ) Organizational agility — to profitably seize evolving opportunities and allay emerging threats — depends upon managers aligning daily decisions with core customers’ expectations and your corporate strategy.

Customer Experience 76

Customer Experience Customer Journeys Financial Handbook 76

Service Untitled

JULY 15, 2010

The importance of helping employees by using written job descriptions, handbooks for the “don’ts&# of the business, and training that covers the “do&# procedures will ensure employees function as you want. Perception is key to customer service excellence It’s easy to fool our senses and perceptions.

Retail 40

Retail Handbook Training Financial 40