Retently
NOVEMBER 29, 2024
That’s where first impression surveys come to help. With the right survey questions, you can turn those fleeting first encounters into lasting relationships. With the right survey questions, you can turn those fleeting first encounters into lasting relationships. What Are First Impressions Surveys? Let’s break it down.
QuestionPro Audience
SEPTEMBER 5, 2017
If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to complete a customer satisfaction survey, after a recent shopping experience, whether online or offline. Customer satisfaction surveys are all the rage for a reason. In essence, the overall survey results can be largely skewed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eglobalis
DECEMBER 11, 2024
Feedback Integration Collecting and acting on customer feedback is essential for continuous improvement in CX. Experimentation can help determine the most effective methods for gathering and utilizing feedback, such as surveys, focus groups or social media monitoring.
Retently
OCTOBER 23, 2024
Yet, with plenty of options available just a click away, customers expect far more than just a simple transactional relationship. To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool.
Advertiser: Vanilla Forums
Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience.
GetFeedback
JANUARY 19, 2020
In any case, I clicked on the icon to begin a survey process online, where I saw this: The “overall rating” question gives me more options than the email would have suggested. To complete the survey, I was then asked to: Comment on things I liked or didn’t like. This was optional but might discourage some from completing the survey. .
InMoment XI
OCTOBER 17, 2024
Understanding customer expectations and behaviors is crucial to delivering consistent value and accomplishing key business metrics. In fact, 66% of customers expect companies to understand their needs. Why is Asking the Right Customer Feedback Questions Important? They improve survey response rates.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. This report outlines our surprising findings, including: What customers expect from CX.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. They simply move ahead with their communities and “iterate” as they go.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
120 
Let's personalize your content