Customer Experience Design Customer Experience Professionals Training 
ijgolding
JULY 14, 2017
Journey mapping helps to clear the mist, so you can design interactions with purpose, which meet their true goals and deliver the total experience. Like me, Beth is a Customer Experience Specialist and proud to be a Certified Customer Experience Professional (CCXP).
Beyond Philosophy
OCTOBER 2, 2017
As a Customer Experience professional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. . The Three Trends You Can’t Ignore in CX Today.
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ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. Design is in the details. Process improvement methodologies and discipline.
CX Journey
MARCH 14, 2017
Whether you're installing new technologies, reducing waste, improving efficiencies, hiring new employees, developing new training programs, etc., isn't that all going to impact the customer experience? But oftentimes, that budget sits elsewhere, e.g., marketing, operations, customer service, etc., Here's the thing.
Beyond Philosophy
MARCH 25, 2019
Moreover, and perhaps most importantly, we will address what you can do about customer irrationality in your Customer Experience design. Customers Do Not Intend to be Irrational. As Customer Experience professionals, you can’t afford to make this judgement that “customer behavior is rational” as the default option.
CX Journey
APRIL 25, 2018
Those are marketing tools and are too high level for customer experience design. Customer experience professionals require a lot more detail at a micro level in order to understand the pain points and to, ultimately, fix them. Communicate and share experiences.
CX Journey
FEBRUARY 14, 2018
And customers are still complaining. In other words, customer experience improvement efforts are failing. We advocate, as customer experience professionals, getting to the root cause of issues. I've been talking about the importance of employees to the customer experience since my days at J.D.
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