Remove Customer Experience Design Remove Customer Philosophy Remove Travel
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Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

And I told him those on the existing policy: roadside recovery, home recovery, onward travel, and European travel. Because he had to: the ‘designers’ of the call-centre operation had come up with a script and he had to follow it to the letter so that he would be in compliance with the script.