Remove Customer Experience Design Remove Customer Satisfaction Remove Poor Customer Service
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That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. We had productive and actionable dialogue right there in the auditorium and I got a standing ovation when I wrapped up. I did as I was told.

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That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. We had productive and actionable dialogue right there in the auditorium and I got a standing ovation when I wrapped up. I did as I was told.