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Whether you take care of the issue yourself or pass it on to someone else, recognize that you play a very important role in the customer’s journey from experiencing a Moment of Misery™ to experiencing a Moment of Magic®. Time Well Spent Last year, I interviewed Aransas Savas on Amazing Business Radio. Connect with Shep on LinkedIn.
6 Ways to Boost CustomerExperienceDesign Adoption & Growth by Ricardo Saltz Gulko. The goal is for you to experience your experience. Shep Hyken is a customerservice expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
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