Customer Experience Design Customer Service Training Engagement 
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Michelli Experience
JANUARY 4, 2017
Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application. As such, a customer service toolkit is only as good as the judgment and skill of the person using it.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Myra Golden
JANUARY 8, 2018
John Hancock said, “The thing that struck me about Myra Golden’s eLearning modules was how engaging they were. Our participants comment about how the time flies when they are taking them – another indication of their engagement!” . Operations Manager, Shared Services Training & Development. Kristin Augusta | Sr.
Myra Golden
APRIL 28, 2021
I’m a contact center supervisor who trains, yet I don’t have a training background. Here’s the advice I gave Sherry: Distance doesn’t have to be a barrier to quality customer service training. Engage with video. Your customer service agents rely on audio daily as they support customers!
Beyond Philosophy
MARCH 4, 2019
You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave. In a digital experience, you can record a customer having the existing experience, like booking an appointment online or buying a product to see how they feel throughout.
Expert insights. Personalized for you.
97 
Let's personalize your content