Myra Golden

MAY 1, 2018

When I sit down to create a custom course for my clients, the first question I ask is, “What’s your biggest problem with customer interactions?” So, here are some of the diagnostic questions I ask my clients to help me understand and fix their most pressing issues in customer interactions. They’ve never failed me.

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Beyond Philosophy

MARCH 4, 2019

Using facial recognition technology, you can identify how the customer is feeling walking into that experience. You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave.

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Measurement Consulting Technology Customer Experience Professionals 102

Myra Golden

MARCH 19, 2017

Every interaction your employees have with customers is an opportunity to make the customer experience easy, helpful and friendly. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team.

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Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

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Exercises Customer Service Training Groups Training 58

Myra Golden

MARCH 18, 2020

If you and your customer service employees are stuck at home like most of us, it can be a fantastic time to jump into the professional development training you’ve been putting off. We have some free and low-cost ways to improve the sound, flow, and feel of your customer interactions.

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Myra Golden

JUNE 12, 2018

One of the easiest ways to make your conversations with customers more conversational, and friendly, is to speak in complete sentences. It is so familiar to hear interactions like this: Last name? It’s undoubtedly efficient to ask customers questions in this manner. First name? However, it’s not the friendliest approach.

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Tips Course Training Customers 71

Myra Golden

SEPTEMBER 1, 2016

In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in. In my training I tell people all you have to do for the lead-in is: Use a personal pronoun. The personal pronoun , – I, we, you, us – helps make the interaction warmer and more personal.

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Myra Golden

MARCH 17, 2017

When you do, you’ll be remembered for perfectly handling one of the most embarrassing customer interactions. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team.

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How To Banking Hotels Travel 58

Myra Golden

SEPTEMBER 1, 2016

You can use this train your staff on speaking in complete sentences. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in. In my training I tell people all you have to do for the lead-in is: Use a personal pronoun. She did not use a “lead-in.”.

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Training Customer Service Training Video How To 45

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

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Customer Experience Consulting Multi-Channel Leadership 132

Myra Golden

NOVEMBER 27, 2017

Improve your overall customer experience by bridging to questioning, and by using please and thank you. When you do, your questioning will not come across as an interview, or an interrogation and your customers will feel better about the interaction.

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How To Call Center Video Training 120

Myra Golden

MARCH 29, 2017

If you called up your own company, mystery shopping as a customer, would you cringe just a little bit at what you heard? If your customer interactions are less than ideal, how would you change them? How Your Employees Talk to Customers is Everything. Are your employees ever perceived as indifferent, cold or uncaring?

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How To Exercises Customers Training 40

Myra Golden

DECEMBER 17, 2015

So, yes, the experience was easy. The one interaction I had with an employee made me pause and think negative thoughts. Fiercely focus your customer experience on meeting needs, being easy and enjoyable. When you do, your contact center will be well on the way to delivering consistently great customer interactions.

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