Michelli Experience

JUNE 1, 2016

According to a recent comprehensive international study conducted by Accenture , 52% of customers reported that poor customer service caused them to switch from one brand to another in the past year. alone that “switching” behavior means poor service costs brands over 1.6 In the U.S. trillion dollars.

Advertising 100

Advertising Poor Customer Service Culture Study 100

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Technology Customer Experience 45

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Video Customer Experience 45

Myra Golden

OCTOBER 11, 2016

Make it easy for customers to resolve their problems, stop fighting over small stuff with customers, and for goodness sake, give your employees the soft skills they need to be friendly and helpful. It’s easy to get the help you need for a great customer recovery.

Hotels 66

Hotels Customer Experience Travel Customers 66

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email. Telephone Call Flow Strategy – Free 9-point guide (also with videos) to improve your telephone customer experience.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

AUGUST 15, 2017

Improve your customer experience in a big way by anticipating needs customers don’t express. Think, if I was the customer, what would I want/need in this situation? Here’s an exercise I do in all of my customer service workshops.

Hotels 45

Hotels Company Exercises Advertising 45

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email at 20% off for the next 2 days (Code CUSTOMERLOVE). They didn’t talk when they took your money and they didn’t say anything when you got the food.”.

Call Flow 40

Call Flow Video Training Interaction 40