Michelli Experience

JUNE 1, 2016

According to a recent comprehensive international study conducted by Accenture , 52% of customers reported that poor customer service caused them to switch from one brand to another in the past year. alone that “switching” behavior means poor service costs brands over 1.6 In the U.S. trillion dollars.

Advertising 100

Advertising Poor Customer Service Culture Study 100

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Customer Experience Technology 45

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Video Customer Experience 45

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Using hotels.com as the perfect example, I will walk you through 3 Ways Your Employees Are Killing Your Customer Experience. Poor service from employees kills your business. Customers just want their problems solved.

Hotels 66

Hotels Customer Experience Travel Customers 66

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Using hotels.com as the perfect example, I will walk you through 3 Ways Your Employees Are Killing Your Customer Experience. Poor service from employees kills your business. Customers just want their problems solved.

Hotels 40

Hotels Customer Experience Travel Customers 40

Myra Golden

AUGUST 15, 2017

Why wouldn’t a restaurant catering to (and advertising to) hotel customers assume that people would need napkins and utensils? Meeting the needs of the customer is the foundation of a good customer experience. When delivery is to a hotel, they don’t wait for the customer to ask for paper goods.

Hotels 45

Hotels Company Exercises Advertising 45

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. How do your employees make your customers feel? You know why I didn’t notice?

Call Flow 56

Call Flow Video Training Interaction 56