InMoment XI

AUGUST 18, 2022

Create and implement dynamic actions plans, trainings, and policies that facilitate organizational change and promote revenue-generating activities. Evaluate and demonstrate results of experience initiatives including organizational change, improved metrics, and financial impact while determining appropriate next steps. Key #1: Design.

ROI 418

ROI Customer Experience Effort Score Financial 418

Lumoa

FEBRUARY 9, 2023

A handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience by Lumoa, “ 7 Secrets Of Building A Customer-Centric Company Culture ” by Micah Solomon.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ECXO

MARCH 21, 2023

Overall, by placing an emphasis on design and incorporating it into all aspects of the organisation, businesses can create products and services that generate adoption and growth and provide a positive and more adoptable customer experience. This can include specific actions, policies, practices or outcomes.

B2B 295

B2B Customer Experience Roadmap Net Promoter Score 295

Comm100

AUGUST 1, 2018

The article published on Customer Gauge examines ‘closing the loop’ from a new angle and shines the light on why companies should reassess their policies on the process. Do companies have the right policies in place to ensure their feedback loop is closed at all levels? Maintaining an Almost Perfect Score.

Customer Experience 108

Customer Experience Policies Social Media Effort Score 108

ClearAction

MARCH 24, 2017

It’s a logical series of effort that generates change that everyone appreciates: customers, employees, and investors. When you are managing VoC toward the 4 applications listed above you are aligning the company to customers’ needs, and that is customer experience transformation. (See

ROI 48

ROI Effort Score B2B Customer Journeys 48

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

DCX

SEPTEMBER 10, 2024

Some customers hear one thing, others something entirely different, only adding to the confusion. As the situation spirals, no one is sure who’s in charge, teams duplicate efforts, and miscommunications pile up. Revenue is lost, customers are furious, and your team is exhausted from putting out fires.

Net Promoter Score 52

Net Promoter Score Social Media Effort Score Analysis 52