Customer Experience Design, Employee Engagement and Lifetime Customer

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

When The Customer Is Wrong – Should The Business Be Right?

Michelli Experience

MARCH 7, 2017

I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Your reputation matters. Yes, your reputation matters.

Lifetime Customer

Lifetime Customer Social Media Video Travel

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

When The Customer Is Wrong – Should The Business Be Right?

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