Customer Experience Design Gamification Leadership NPS 
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? ” – Shep Hyken.
SurveySensum
JULY 14, 2020
She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link].
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Stella Connect
JANUARY 4, 2022
OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
Stella Connect
APRIL 17, 2018
OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
Stella Connect
APRIL 17, 2018
OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
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