Myra Golden

NOVEMBER 15, 2016

When she answered, I got straight to the point with my findings… “The problem is our agents are spending a lot of their time on calls with difficult customers. They get stuck; don’t know how to wrap up the conversation. They don’t know how de-escalate – they let the caller ramble on and things quickly spiral out of control.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

When she answered, I got straight to the point with my findings… “The problem is our agents are spending a lot of their time on calls with difficult customers. They get stuck; don’t know how to wrap up the conversation. They don’t know how de-escalate – they let the caller ramble on and things quickly spiral out of control.

Call Center 40

Call Center Training Video How To 40

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40