Customer Experience Design and Lifetime Customer

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Currently, she is the VP of Customer Success at Sonarax, where she is owning the customers’ entire journey from lead to successful, loyal, lifetime customers.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

When The Customer Is Wrong – Should The Business Be Right?

Michelli Experience

MARCH 7, 2017

I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Your reputation matters. Yes, your reputation matters.

Lifetime Customer

Lifetime Customer Social Media Video Travel

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

When The Customer Is Wrong – Should The Business Be Right?

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