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Everyone Has a Platform: Are You Training For that Reality? | Service Excellence

Michelli Experience

As many of you know, Snapchat’s new design has sparked considerable criticism, but a simple tweet by celebrity Kylie Jenner purportedly contributed to a freefall for Snapchat’s stock. Here’s how social media reporter Megan Hills tells it in a Fortune article titled Snapchat’s $1.3 Investing in service excellence.

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Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Michelli Experience

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation. I suspect you probably have Google on your list.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

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Here’s How to Respond to the Customer Who Asks to Speak to Your Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals.

How To 88
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What to Say to the Customer Who Asks to Speak to a Supervisor

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals.

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Enhance Your De-escalation Skills During Your Lunch Break!

Myra Golden

Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Training Length: 30 minutes, with knowledge checks.

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How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

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