Myra Golden

OCTOBER 11, 2016

I asked to speak to a manager, who also said there was nothing she could do. Finally, after my pleading, the manager had me email her everything I’d just explained over the phone to two people. The employee I spoke with — and the manager, both came across as unhelpful, apathetic and unwilling.

Hotels 66

Hotels Customer Experience Travel Customers 66

Myra Golden

SEPTEMBER 7, 2016

It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

OCTOBER 11, 2016

I asked to speak to a manager, who also said there was nothing she could do. Finally, after my pleading, the manager had me email her everything I’d just explained over the phone to two people. The employee I spoke with — and the manager, both came across as unhelpful, apathetic and unwilling.

Hotels 40

Hotels Customer Experience Travel Customers 40

Myra Golden

SEPTEMBER 7, 2016

It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.

Call Flow 40

Call Flow Video Training Interaction 40