Michelli Experience

JUNE 1, 2016

According to a recent comprehensive international study conducted by Accenture , 52% of customers reported that poor customer service caused them to switch from one brand to another in the past year. alone that “switching” behavior means poor service costs brands over 1.6 In the U.S. trillion dollars.

Advertising 100

Advertising Poor Customer Service Culture Study 100

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service.

Customer Service 45

Customer Service Poor Customer Service Customer Experience Technology 45

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. 12% have dreamed of picketing and/ reward them.

Customer Service 45

Customer Service Poor Customer Service Video Customer Experience 45

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Story highlights. I’m standing at the front desk of a nice hotel in Baltimore. The front desk clerk is having a problem with my reservation.

Hotels 66

Hotels Customer Experience Travel Customers 66

Myra Golden

SEPTEMBER 7, 2016

Me and Lauren when she was 6 years old. When my daughter was 4 years old McDonald’s was her favorite place to eat out. We always got her the Happy Meal with chicken McNuggets. To this day she’s still not a “burger” person. One afternoon we stopped at McDonald’s on the way home from pre-school.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

AUGUST 15, 2017

One of the best things about travel for me is going to local restaurants and cafes and enjoying the food. I love tasting the food, seeing the local people and really experiencing the town’s vibe. My amazing brunch at Mesa Verde in Santa Barbara, CA: Potato Latkes: tempeh bacon. pink lady apple. pea tendril.

Hotels 45

Hotels Company Exercises Advertising 45

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Story highlights. I’m standing at the front desk of a nice hotel in Baltimore. The front desk clerk is having a problem with my reservation.

Hotels 40

Hotels Customer Experience Travel Customers 40