Customer Experience Management Customer Experience Professionals Wireless 
Bob Hayes
MARCH 2, 2015
Correlates of the Customer Sentiment Index. I used the CSI in two independent studies, one using a B2B technology company and the other using a B2C wireless service provider company to determine if the CSI is related to other common CX metrics. I illustrated how the CSI can be used to reliably identify at-risk customers (e.g.,
Michel Falcon Experience
FEBRUARY 19, 2016
bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.” Step 2: Create Your Personal Brand.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pointillist
OCTOBER 22, 2018
The ability to understand and accurately predict your customers’ emotions is precious to you as a customer experience professional. Until recently, that was only possible if the customer told you how she felt. Find Insights Across Customer Journeys. Image Source: www.buildempathy.com. to 1 p.m.?’
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.
Expert insights. Personalized for you.
40 
Let's personalize your content