Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide
Lumoa
APRIL 28, 2024
Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. You can also analyze support tickets and the emotion behind what your customer is saying. Think ChatGPT but for your customer insights.
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