Retently

MARCH 11, 2025

Bridging the gap between what customers expect and what businesses deliver is the Customer Experience Manager. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. retention Customer retention is the measurement of how a business retains customers over a specific period of time.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

BirdEye

JULY 5, 2023

This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Relationship marketing works as it helps you understand your audience better and allows you to stay in constant touch with your customers. Why does relationship marketing work?

Examples 98

Examples Strategy Marketing Social Media 98

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. retention Customer retention is the measurement of how a business retains customers over a specific period of time.

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. Customer references — testimonials from customers.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

Thematic

NOVEMBER 14, 2024

What is Customer Sentiment? Customer sentiment refers to the feelings, emotions and attitudes customers have about a particular organization or their products and services. What is Customer Sentiment Analysis? In one survey 43% of customers left a brand they were loyal to after a poor experience.

How To 62

How To Net Promoter Score Analysis Social Media 62

ijgolding

JANUARY 17, 2017

To create a customer centric culture, it is critical that a business is able to introduce and embed some rigor and structure into the way it goes about managing the customer experience. Do you know if your own people are engaged in what you are supposed to be doing for your customers?

Customer Experience 168

Customer Experience How To Customer Centricity Tips 168

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. Customer references — testimonials from customers.

Customer Care 59

Customer Care CRM Customer Experience CEM 59

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? Benefits of Customer Experience.

Customer Experience 71

Customer Experience Net Promoter Score Customer Journeys Touchpoint 71

Retently

AUGUST 9, 2018

How much do you focus on customer retention? If you don’t, you’re likely to hemorrhage money in the long run, given that acquiring new customers will cost you 5 times more than retaining existing clients. Why Is Customer Experience Management (CEM) So Important?

Feedback 87

Feedback CEM Net Promoter Score Social Media 87

Playvox

SEPTEMBER 30, 2022

Your Customer Service Team Matters. Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community.

Contact Center 67

Contact Center eBook Report Tips 67

Confirmit

SEPTEMBER 9, 2018

Take a look to find out how our Confirmit ACE Awards winners have used Customer Experience Management solutions to drive business change. Using the feedback, the organization created a series of initiatives across claims management, customer service and sales and marketing, each mapped to an area of customer need.

Insurance 40

Insurance Return on Investment Case Study Policies 40

SurveySparrow

FEBRUARY 3, 2019

Qualtrics is easily one of the top Customer Experience Management Software products. Qualtrics helps you to create fantastic customer profiles by gathering information about your customers through different surveys. The NPS gives you actionable data and thereby streamlines your customer experience management.

Software 75

Software Customer Experience NPS Survey 75

PeopleMetrics

AUGUST 25, 2015

By analyzing your feedback in aggregate, you can discover big issues, manage trends, and reveal future customer needs. This is where a good customer experience management partner can really help. If you're looking for a customer experience management partner to help, we'd be happy to talk.

Customer Centricity 48

Customer Centricity How To Competitive Advantage Culture 48

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed. To learn more, listen to the on-demand webinar.

Customer Centricity 37

Customer Centricity Insurance Contact Center Groups 37

Verint

JANUARY 25, 2018

In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention.

Omni-Channel 28

Omni-Channel Customer Retention Voice of Customer Feedback 28