Customer Guru

MARCH 7, 2018

This International Women’s Day, we at Customer Guru would like to honor women CX professionals and entrepreneurs who are working relentlessly to make the lives of their customers happy. These women and their motivating stories are testimonials to why we need more women in Customer Experience.

Fashion 113

Fashion Customer Centricity e-support Leadership 113

BirdEye

NOVEMBER 30, 2023

Square does not offer phone support. Clover Clover is a credit card processing and point-of-sale (POS) solution well-suited to retail and hospitality businesses. Doesn’t have the best support tools. 24/7 customer support. IT even gives customers the option to pay via Alexa-powered devices.

e-support 59

e-support Sales Banking Tools 59

SurveySparrow

JUNE 20, 2023

Moreover, with these steps, you’re well on your way to creating a customer service culture that leaves your customers feeling valued, respected, and most importantly, eager to come back. In order to track the customer experience in a quicker, simpler and trustworthy way, SurveySparrow offers you a solution.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

COPC

JUNE 4, 2020

We won our very first industry award in 2020 through a virtual presentation – TDCX Malaysia was just named Frost and Sullivan’s 2020 Customer Experience Management Provider of the Year! I am quite heartened to see even functions you would consider to be less critical take shape in these new norms of working.

Contact Center 55

Contact Center e-support Connections Automotive 55

Chattermill

MAY 12, 2019

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

BirdEye

JULY 11, 2023

Share your brand’s stories – Watch our staff spread Christmas joy at a local children’s hospital. The right Instagram caption can: Generate interest in your brand Direct your followers to an external source such as your website, e-commerce store, or blog. Increase followers – Follow us for more tips and exclusive offers.

Social Media 40

Social Media Video Examples Brands 40

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

PeopleMetrics

JANUARY 28, 2021

and I was arguing back then that as long as we had the permission of the customer to have a follow-up, that we're doing the customer a service, and this is not market research what we're doing - this is customer experience management. I need to measure the customer experience." PeopleMetrics LIVE!

Feedback 62

Feedback Customer Experience ROI Industry 62

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130