BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Q2: Why is it important to measure social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

InMoment XI

DECEMBER 18, 2024

Contact centers play a significant role in customer experience management. They provide a central platform for handling customer interactions across various channels. Customers expect quick and seamless support when they pick up the phone or type an email.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Data 195

Data Social Media Net Promoter Score Analysis 195

InMoment XI

DECEMBER 10, 2024

Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Businesses that actively use customer feedback for improvements experience a 10% increase in retention rates. Use surveys and social media monitoring to capture insights into customer experiences.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Table of contents What is a social media profile?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

Social Media 52

Social Media Data Entertainment Groups 52

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

InMoment XI

NOVEMBER 13, 2024

With insights into customer behavior, you can act faster and smarter than competitors. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. A good example of the importance of reducing customer churn comes from nib New Zealand.

Customer Retention 195

Customer Retention How To Analysis ROI 195

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

Social Media 52

Social Media Strategy How To B2C 52

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Company Video 52

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Run a paid social media ad asking for more likes and shares. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

DECEMBER 20, 2022

billion monthly users, Instagram is the fourth most popular social media platform in the world. There are countless metrics you can track on every social media platform. Instagram is an ever-growing social media platform that’s become a beastly marketing channel. Experiment with content.

Tips 98

Tips Social Media How To Guidelines 98

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Posting in the evening can catch the attention of both students and professionals seeking entertainment. billion monthly active users as of 2024.

Social Media 69

Social Media Entertainment Video Insurance 69

BirdEye

JULY 14, 2022

Content goes viral when it spreads like wildfire online, usually through social media. Your content should be entertaining, inspiring, or otherwise thought-provoking if you want your audience to share it with their friends and family. By now, you’ve probably heard the term “gone viral.” Why viral marketing campaigns work.

Marketing 19

Marketing Social Media Video Advertising 19

BirdEye

MAY 10, 2023

Consistently educate, inform, and entertain them while simultaneously familiarizing them with your products or services. Create SEO optimized blog articles, social media posts, infographics, and videos. Use social media to promote content that drives engagement and builds trust with your target audience.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. Ace social media marketing with Birdeye Generate social posts in minutes, monitor engagement, and manage social across locations – from a single dashboard.

How To 111

How To Social Media Advertising Analytics 111

BirdEye

SEPTEMBER 29, 2023

By developing specific buyer personas, such as marketing personas, you stand to gain a deeper understanding of your customers. It helps you explore behavior, motivations, pain points, social media usage, and other preferences. He uses social media platforms for inspiration. She earns $70,000 a year.

How To 111

How To Insurance Social Media Multi-Channel 111

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. Everyone is on Twitter (currently X), making it crucial to step up your Twitter game.

Social Media 59

Social Media Automotive Healthcare Hospitality 59

BirdEye

JUNE 13, 2024

Increases brand awareness Content marketing helps your content pop up in search results and social media feeds. When you create and share quality content that addresses your customers’ needs, interests, and pain points, you naturally attract more attention. This is your content plan. Give them something useful.

Marketing 64

Marketing Tips Social Media Advertising 64

BirdEye

OCTOBER 16, 2020

Here are a couple of tips to make sure that your experience is worth raving about. These days, customers’ attention spans are short. Magazines in waiting often are not enough to keep customers entertained. Instead, many dealerships are getting creative in capturing customer interest. Improve your waiting area.

Strategy 98

Strategy Customer Experience eBook Tips 98

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge is the only platform that can easily connect to all sources of customer feedback and analyze it in aggregate. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

NOVEMBER 28, 2022

The categories you can choose from are: News/Media Sports Government & Politics Music Fashion Entertainment Digital Creator/Blogger/Influencer Gamer Business/Brand/Organization Other. Chances are you probably have another social media account for your business. Cross-promote your Facebook Page on other accounts.

How To 93

How To Social Media Guidelines Tips 93

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

AUGUST 16, 2023

It takes planning to stay relevant on one of today’s most popular social media platforms, Instagram. To make a notable impact, you must schedule Instagram posts, especially if you’re trying to keep your customers engaged. Watch the Free Demo Now. Wondering how scheduling Instagram posts can help your business?

Social Media 52

Social Media Entertainment Video Brands 52

NetBase

MARCH 27, 2020

Billion by 2026, Nutrisystem will be a part of that number that sees maximum profit due to their social listening expertise. Armed with Advanced AI they were able to pick up on themes and topics being discussed via blogs, forums, social media and other data sources. Using Social Listening to Spot New Ideas & Drive Revenue.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

SEPTEMBER 13, 2024

” Discover and enjoy entertainment content “Play the song ‘Shape of You’ on Spotify.” ” Interact with social media platforms and content “Read my latest Instagram notifications.” ” “Who is the author of ‘To Kill a Mockingbird’?”

Examples 105

Examples Social Media Video Healthcare 105

CSM Magazine

OCTOBER 6, 2022

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. ResultsCX’s clients are in health insurance, media, telecommunications, retail, technology, and financial services.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

BirdEye

APRIL 19, 2023

Social media management Many companies need help when it comes to social media, especially with the number of platforms available. But, you don’t need to be a TikTok star or Instagram influencer to be able to navigate the business side of social media. So if you can’t beat them, join them.

Social Media 97

Social Media Consulting Ecommerce Financial 97

NetBase

MAY 30, 2019

Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Though social media and social analytics are hardly new, less than 40% of CX professionals use social listening tools to understand their target consumers. Restaurant.

Hospitality 56

Hospitality Analytics Report Consumers 56

BirdEye

APRIL 5, 2023

You might also consider reserving social media accounts with your business name just in case. Consider using buzzwords that reflect your company’s core values or mission when coming up with your media company name ideas. And remember to check trademarks, domains, and social media handles for availability.

Government 98

Government Tips Social Media Consulting 98

BirdEye

DECEMBER 8, 2023

Actively generate and manage reviews 3. Leverage social media platforms 4. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language. Drives revenue growth efficiently. Optimize your website for local search 2. Rebranding?

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

JULY 25, 2023

Robert Ciadini, the man who coined the term social proof , says: “The greater the number of people who find any idea correct, the more the idea will be correct.” Why is social proof important? Social proof draws in clients and customers by boosting your brand awareness and reputation. followers on TikTok and 4.3

Examples 52

Examples Social Media Effort Score Case Study 52

BirdEye

NOVEMBER 28, 2023

So, for restaurants, keeping an eye on reviews, quickly fixing any issues, and encouraging happy customers to spread the word are key to bringing in new diners and keeping those tables filled. In any sector where public opinions matter, managing reputation is essential for building trust and watching your business grow.

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

JULY 10, 2023

For example, a content creator sharing your products or services on their social media can help encourage their audience to check out your business offerings. Evaluate brand alignment: Focus on unlocking a new experience that you couldn’t offer on your own with any new partnership. Verify that you have shared goals (e.g.,

Brands 52

Brands Fashion Social Media Retail 52

NetBase

DECEMBER 3, 2019

And the verticals include technology; media and entertainment; consumer products; banking and finance; health and pharmaceutical; and, retail. We ask them about a solid sampling, including: Social media data. The largest number of respondents are joining us from companies commanding more than €1B. Online reviews.

Report 52

Report Analytics Entertainment Survey 52