BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Chatbots Self Service 52

BirdEye

DECEMBER 11, 2024

Traditional communication methods often lead to fragmented messaging systems, resulting in inconsistent customer experiences. Enterprise business messaging solutions are designed to meet the unique needs of multi-location businesses. Customers expect the same experience regardless of which branch they visit.

Communication 52

Communication Software Multi-Channel Social Media 52

BirdEye

DECEMBER 4, 2024

Whether it’s a real estate company or a popular restaurant chain, the customer journey often starts with a quick search on Google or social media. What the customer sees on these channels heavily influences his or her final purchasing decision. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Guidelines 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. Most potential customers start their journey of discovering local businesses on Google, and the number of these searches is only increasing year on year. Lets get right to it.

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. A related survey metric is the PSAT or Product Satisfaction Score. monthly, quarterly, or annually).

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

NOVEMBER 18, 2024

Automation features to eliminate repetitive tasks while maintaining quality and consistency with: Smart scheduling Content recycling Response management Approval workflow No more FOMO: Know 200+ social media acronyms examples to speak like a pro What are the key benefits of Birdeye Social AI?

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

InMoment XI

JANUARY 17, 2024

Traditionally defined, customer service is the act of taking care of your guests’ needs by providing service and assistance before, during, and after their requirements are met. Here are some key trends that are currently shaping the guest experience in hospitality.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Lumoa

MAY 19, 2020

Let’s take this framework and apply it to a hypothetical business case for a robust customer experience program. In the example below, we’ve done some research that you can leverage in your own business case. For example, implementing a new checkout page may take 40 hours, but improve average cart size by 10%.

How To 243

How To Multi-Channel Return on Investment Study 243

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Peter Lavers

AUGUST 2, 2016

Respondents are asked how well each statement describes their business, and the 4th most agreed with statement is : “My company hasn’t mapped the multi-channel customer. journey or isn’t managing it well”. Blame cultures from one channel to another. and all the channels they currently or will use.

Multi-Channel 40

Multi-Channel Customer Centricity CEM B2C 40

BirdEye

NOVEMBER 18, 2024

This is how property managers connect with and serve their tenants through: Smart lead generation and conversion The lead management process in property management demands constant attention across multiple channels and time zones. AI brings uniformity to operations while adapting to each property’s unique needs.

Management 52

Management Multi-Channel Analysis Social Media 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

When it comes to building those customer journey maps… well, some things are easier said than done. Which is why we created this customer journey map template you can use.) And this journey starts before they’re even a customer. Teams often start with a general journey map that shows how customers typically engage with them.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

BirdEye

MARCH 27, 2025

Whether youre a multi-location firm or a growing startup, your Instagram handle needs to be as unique as your business. For example, Birdeye uses @wearebirdeye, a username that reflects its brand voice and mission. Examples: @AutoVelocityPro, @ShiftGearGarage Merge your business name with location terms.

Brands 52

Brands Tips Social Media Examples 52

BirdEye

APRIL 1, 2025

Google, for example, uses review data as a signal to determine credibility and relevance. Do: Thank them warmly Personalize the message using names or stay details Highlight any compliments in your response Invite them to return Example: Hi James, thank you so much for your kind words! We cant wait to host you again at Sunset Shores!

CRM 52

CRM 52

Experience Matters

JANUARY 20, 2015

Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. Here are some highlights from the finalists: Activision Customer Care. Download report for $195.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Beyond Philosophy

OCTOBER 28, 2014

Let me give you an example. Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you ask the customer for this, they might think, “Why do they need this information? Another example might be an automated call response system that greets incoming calls.

Net Promoter Score 120

Net Promoter Score Customer Experience CEM How To 120

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Which Platform Fits Your Needs?

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

Lumoa

AUGUST 23, 2021

Because the pandemic has not only changed how we interact with customers, but also the level of standards the customers now have, it’s time to be a little bold in your experimentation of what works. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels.

Customer Experience 221

Customer Experience Social Media Video Customers 221

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. For multi-location businesses, local listing management can be a one-size-fits-all solution.

Management 52

Management Multi-Channel Brands Tools 52

Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Delivering your survey through multiple channels, such as your website and email list. Branding your survey. SurveySparrow.

NPS 108

NPS Software Net Promoter Score Multi-Channel 108

BirdEye

FEBRUARY 4, 2025

While a single negative review can impact customer sentiment, the right online reputation management tools help you monitor, respond, and build trust, ultimately driving revenue. Not all reputation management tools deliver the same results. Bottom line up front Your brand's online reputation is a business asset.

Tools 52

Tools Brands Management Multi-Channel 52

BirdEye

FEBRUARY 7, 2025

However, it can be difficult to optimize your listings across multiple locations – that is where Google Business Profile Manager comes handy. In this blog, well explain how to use Google Business Profile Manager and show you how it can optimize your online presence. Next, open the business group and click on “Manage users.”

Management 52

Management Multi-Channel Groups Tools 52

Lumoa

JUNE 19, 2018

That’s exactly why TourRadar , an online marketplace for travelers to compare and book multi-day tours with ease, prefers calls to online messaging system or email when talking to dissatisfied customers. Analysing customer feedback and doing nothing about it is the greatest sin of customer experience management.

Feedback 150

Feedback NPS Multi-Channel Travel 150

Thematic

FEBRUARY 24, 2025

It takes a fast and flexible approach to gathering feedback, ensuring customer insights drive key business decisions. One example? They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. 66% of business leaders say personalization lowers customer acquisition costs.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

BirdEye

JANUARY 17, 2024

Subjecting posts to multi-layered review by relevant stakeholders helps you catch any issues or inconsistencies before mishaps occur. They ensure that content aligns with your overarching brand standards and messaging strategy and fits each social media channel’s specific tone. Watch the Free Demo Now. Who initiates the process?

Social Media 109

Social Media Multi-Channel Software Feedback 109

SuiteCX

JUNE 1, 2015

It seeks to understand the customer’s point of view and then to design interactions and experiences that make it easy for them to accomplish their objectives. CEM – Customer Experience Management. Digital Journey refers to an individual’s digital experiences with a company or brand.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Comm100

DECEMBER 11, 2017

Having an organizational framework that is aligned with customer experience is important because all the employees have to chip in. Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience.

Customer Experience 130

Customer Experience Social Media Self Service Multi-Channel 130

SurveySensum

FEBRUARY 17, 2025

This step can help businesses identify trending themes or popular issues among customers. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Market Research : Understanding customer preferences and competitor strategies.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. For example, business-class properties often focus on business travelers, while resorts appeal to families and leisure travelers.

Social Media 52

Social Media Hotels Strategy Marketing 52

BirdEye

MARCH 27, 2025

Inactivity or unusual activity from the reviewer For example, if the reviewer has never visited a location but is reviewing a local business in that geography or if they have reviewed over 10 cafes in an hour or so. Continue monitoring your support ticket and consider escalating via social channels.

Policies 52

Policies Multi-Channel Management Guidelines 52

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

BirdEye

SEPTEMBER 9, 2024

A well-crafted YouTube channel can help your business improve brand awareness, reach a larger audience, and generate higher traffic to your website. Your team must know how to promote your YouTube channel to truly harness the power of the platform. That is why we have put together a complete guide to promoting your YouTube channel.

Tips 105

Tips Social Media Multi-Channel Video 105

BirdEye

MARCH 22, 2023

These tools allow businesses to automate the process of logging into individual social media channels and manually publishing each piece of content. If you are a multi-location business, you must pay for the advanced plan as the starter, and basic plans support only one set or three sets of profiles across the mentioned platforms.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily.

Marketing 111

Marketing How To Multi-Channel Tips 111