Gainsight

MAY 31, 2023

These wins highlight the platform’s ability to help businesses develop and maintain strong customer relationships, improve retention rates, and boost overall business success. PX won in four different categories, including Customer Experience Management, Product Management, Product Analytics, and Digital Adoption.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

CSM Magazine

SEPTEMBER 9, 2022

As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service. Customer service is now a key differentiator in the eyes of consumers and companies alike.

Customer Service 52

Customer Service Gamification Customer Service Strategies Customers 52

ClearAction

NOVEMBER 21, 2015

Reality is that the customer experience journey or lifecycle is horizontal, fluid, and continuous across a company's various departments and processes. Most companies relinquish customer experience management to the customer-facing functions. Are You a Customer Experience Action Hero?

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

BirdEye

NOVEMBER 20, 2023

It offers customizable rewards and integrates with marketing automation tools to create a seamless advocacy experience. Advocate community building Challenges and gamification for engagement Customizable rewards and recognition Integration with marketing automation tools Robust reporting on advocate activity 18.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. Businesses can conduct polls to understand customer opinions, generate excitement, and interact with their followers. Take a look at how Ikea uses user-generated content in their stories.

Social Media 109

Social Media Video Guidelines Sales 109

Happy or Not

AUGUST 21, 2024

Better experiences and bursting baskets: enjoying the journey to customer brand advocacy Through effective CX management, grocery stores , general retailers, and even niche markets can achieve brand advocacy and loyalty. It requires a nuanced approach to customer experience management and tailored outreach.

Loyalty 36

Loyalty Strategy Retail Gamification 36

inQuba

MARCH 22, 2023

If you noticed a change in the NPS trend over time, was is due to an improvement in your products, services and experiences, or was there a fundamental change in the market? 5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

BirdEye

DECEMBER 8, 2022

Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. With Birdeye’s all-in-one reputation management solution, your business can connect with customers on social media, send review requests, and list your business on countless online directories.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. No matter how good your offering is, if your customer experience is sloppy, it will immediately turn away your paying customers. Businesses should refine the customer experience at each opportunity.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

APRIL 12, 2023

Zoho Zoho is an integrated and cloud-based CRM with lead management, analytics, workflow automation, and marketing process management features. This CRM’s gamification feature keeps your reps motivated and focused on quota. It has an AI sales assistant called Zia.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

SurveySparrow

JANUARY 2, 2023

This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. It now takes care of the entire customer journey while collecting actionable insights along the way. Enters SurveySparrow. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. It now takes care of the entire customer journey while collecting actionable insights along the way. Enters SurveySparrow. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySensum

OCTOBER 17, 2023

Pros Provides great analytical reports that can be easily shared Feedback forms are simple and quick to create Great customer support Cons Bit expensive. Medallia Another great customer feedback software for NBFCs is Medallia. It specializes in customer experience management.

Feedback 52

Feedback Tools Management Knowledge Base 52

Verint

NOVEMBER 27, 2017

Customers appreciate this kind of convenience that is so clearly tailored to the way they like to communicate. The trend toward using more photos, graphics and gamification techniques is a good one, but proceed carefully. Structure your survey to prevent bias. I recently saw a survey that used photos as buttons.

Survey 32

Survey Gamification Feedback Guidelines 32

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. It claims to be the world’s first pocket-sized customer experience coaching platform. Let’s see! Can’t add more questions Source: G2 , Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52