InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113

Sales Hospitality Guest Experience Culture 113

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Jack in the Box Jack in the Box struggled to provide personalized customer experiences and solicit accurate guest feedback.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

SEPTEMBER 25, 2024

Traditional customer churn prediction models rely on transaction histories and demographics data but fail to incorporate consumer-generated input with real customer sentiment. “As

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

MARCH 4, 2024

The study also revealed that customers read around two to five reviews before forming an opinion about any business. The hospitality industry also leads in Google search views. To transform these views into actual guest visits, enhancing your online review strategy is crucial.

Examples 111

Examples Social Media Hospitality Guest Experience 111

BirdEye

FEBRUARY 20, 2025

Australians use it for navigation, making it a critical tool for hospitality, retail, and services businesses. Its seamless experience within the Apple ecosystem makes it trusted for finding local businesses. Known for its location-based check-ins, it provides customer reviews and insights based on visits.

Automotive 75

Automotive Insurance Healthcare Hospitality 75