Thematic

FEBRUARY 24, 2025

Implement CXM Tools for Better Engagement Providing a seamless and personalized customer experience is no longer optional—it’s essential for business success. This is where Customer Experience Management (CXM) tools come into play.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

ClearAction

FEBRUARY 13, 2023

The closer you get to this ratio, the more magnetic your brand becomes for customers, employees, and investors. It is a lost art that customer experience managers need to thrive. Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum.

Sports 71

Sports Customer Experience Handbook Case Study 71

Thematic

OCTOBER 8, 2024

AI tools like Thematic are a great option since they automatically analyze your feedback and determine the main themes and sub-themes in your customer data. Thematic also performs sentiment analysis so you know exactly how your customers are feeling.

Analytics 62

Analytics Tools Feedback Handbook 62

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ImprintCX Articles

MARCH 5, 2024

A cottage industry of “certified” experts and “CX influencers” emerged who may or may not have real-world, practical experience designing, implementing, and managing strategic CX transformations.

Brands 52

Brands Customer Experience Management Customer Centricity 52

SurveySparrow

APRIL 21, 2021

End consumers will be disappointed if there is no handbook based on which actions are taken. It will help you understand your market better and be used effectively as a customer experience management tool. It is also an assurance that they don’t end up getting the long end of the stick.

Marketing 52

Marketing Consumers Handbook Brands 52

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147