BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

InMoment XI

OCTOBER 24, 2024

Customer Engagement Platform Customer engagement platforms, however, are external and focus on the interaction between customers and consumers. They integrate with apps, websites, and social media to provide a consistent customer experience across all channels.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

Social Media 59

Social Media Management Metrics Connections 59

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. The next step is to take a long view when looking at customer relationships.

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

DECEMBER 18, 2024

Contact centers play a significant role in customer experience management. They provide a central platform for handling customer interactions across various channels. Customers expect quick and seamless support when they pick up the phone or type an email.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

InMoment XI

NOVEMBER 13, 2024

With insights into customer behavior, you can act faster and smarter than competitors. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. A good example of the importance of reducing customer churn comes from nib New Zealand.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

DECEMBER 10, 2024

Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Businesses that actively use customer feedback for improvements experience a 10% increase in retention rates. Use surveys and social media monitoring to capture insights into customer experiences.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Here are the things consumers are most concerned with in each industry: Hospitality. One Super Easy Box to Check.

Hospitality 56

Hospitality Analytics Report Consumers 56

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!

Company 117

Company Net Promoter Score Hospitality CEM 117

BirdEye

SEPTEMBER 4, 2024

Though travelers are increasingly turning to online reviews for guidance, this trend presents a double-edged sword for travel and hospitality businesses. Google Travel and hospitality companies with a Google Business Profile (GBP) are a winner because Google is one of the most preferred review sites. Well, don’t be.

Travel 105

Travel Hotels Social Media Hospitality 105

BirdEye

SEPTEMBER 8, 2023

It could be on a review site, search engine, social media platform, or listings website. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business. Almost every business transaction starts with an online search today.

Management 111

Management Social Media Multi-Channel Tools 111

BirdEye

MARCH 6, 2023

The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive. While our customers have been busy growing, we’ve been busy, too.

Automotive 98

Automotive Healthcare Hospitality Social Media 98

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Tips 85

Tips Tools Social Media Multi-Channel 85

BirdEye

SEPTEMBER 11, 2023

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews.

Feedback 108

Feedback Strategy Social Media Analysis 108

BirdEye

MARCH 4, 2024

The study also revealed that customers read around two to five reviews before forming an opinion about any business. The hospitality industry also leads in Google search views. Each picture you take here would look stunning on social media, from the food images to the overall setting.

Examples 111

Examples Social Media Hospitality Guest Experience 111

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Company 111

Company Management Social Media How To 111

PeopleMetrics

MARCH 1, 2018

Their Customer Lifetime Value going to zero. Touchpoints are simply ways that you interact with customers. If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. That’s extremely painful.

Measurement 97

Measurement CEM Touchpoint Video 97

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. This also works for most hospitality brands. How to find your best time to post on Twitter?

Social Media 59

Social Media Automotive Healthcare Hospitality 59

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Restaurants and hospitality Weekdays: Evenings (5:00 PM – 8:00 PM) when viewers plan meals and look for recipe inspiration.

Social Media 69

Social Media Entertainment Video Insurance 69

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. Weekdays are ideal for maximum engagement and reach, while the worst day is Sunday when people are off social media.

Engagement 64

Engagement Social Media Multi-Channel Video 64

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

AUGUST 10, 2022

It helps businesses to manage their listing information and get discovered on the most popular search engine in the world. Facebook is the largest social media platform with over two billion monthly users. You can claim your business listing on Facebook to help potential customers find you.

Travel 98

Travel Hospitality Hotels Social Media 98

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming.

Comparison 59

Comparison Multi-Channel Management Social Media 59

BirdEye

AUGUST 12, 2024

Customer Messaging : Utilize a unified messaging inbox to communicate with customers through text, email, web chat, and social media, ensuring all interactions are tracked and managed efficiently. Data integration : Connect business data with online directories, social media platforms, and review sites.

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

BirdEye

DECEMBER 19, 2024

AI-driven customer insights analyze patterns across social media posts, feedback, and user behavior to reveal insights that help digital marketers make better decisions. They needed an automated solution to collect, manage, and leverage guest reviews while maintaining their reputation for exceptional hospitality.

Strategy 52

Strategy Marketing Social Media Hospitality 52

BirdEye

JUNE 5, 2024

Doctor-patient communication is no longer confined to the hospital walls. Now, the digital experience is a key part of healthcare too. There could be various customer-facing teams in a healthcare organization for handling billing, appointment scheduling, and medical diagnosis or treatment. Watch a free demo to learn more.

Healthcare 59

Healthcare Multi-Channel Hospitality Self Service 59

BirdEye

SEPTEMBER 27, 2021

In contrast, business services, education, and hospitality have a better chance of getting a response if they text in the evening – from 6pm to midnight. In your texts, you can send your customers to review sites, social media profiles, and your business website. The truth is it depends on your business.

Marketing 98

Marketing Tips Infographics Connections 98

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge is the only platform that can easily connect to all sources of customer feedback and analyze it in aggregate. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

NOVEMBER 28, 2023

List of industries that need reputation management the most Now, let’s dive into the key industries where a strong reputation management process really makes a difference: 1. Choosing providers — from hospitals to specialists to dentists — can really get your nerves jangling. Trust is everything in finance.

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

DECEMBER 11, 2024

It streamlines interactions across various channels, including SMS, chat, phone calls, video calls, social media messaging, and email. It allows businesses to automate interactions, manage customer relationships, and streamline workflows efficiently. What industries benefit from enterprise text messaging?

Communication 52

Communication Software Multi-Channel Social Media 52

BirdEye

FEBRUARY 20, 2025

Australians use it for navigation, making it a critical tool for hospitality, retail, and services businesses. Its seamless experience within the Apple ecosystem makes it trusted for finding local businesses. Known for its location-based check-ins, it provides customer reviews and insights based on visits.

Automotive 75

Automotive Insurance Healthcare Hospitality 75

BirdEye

OCTOBER 27, 2020

Identifies potential promoters: When a customer answers with a “9” or a “10”, you will immediately know that they are highly likely to promote your brand. You can then reach out to these customers and ask if they’d be willing to refer your business to friends and social media followers. Use reviews and surveys together.

Net Promoter Score 98

Net Promoter Score Metrics Measurement Effort Score 98

BirdEye

FEBRUARY 4, 2025

A proactive reputation monitoring strategy helps prevent negative feedback from overshadowing your brand, ensuring trust across social media, review sites, and other digital channels. With Google Alerts and social monitoring , brands gain deeper insights into what customers expectgiving them an edge in optimizing customer experience.

Tools 52

Tools Brands Management Multi-Channel 52

CSM Magazine

SEPTEMBER 12, 2024

Customer service skills are in demand in many industries. From the hospitality industry to e-commerce or insurance, etc. Working in customer service allows students to gain invaluable experience in: problem solving, conflict management, developing communication skills. From retail to technology companies.

Customer Service 52

Customer Service Customer Service Representative e-support Knowledge Base 52

SurveySparrow

JUNE 15, 2023

Unlocking extraordinary customer experiences is the secret recipe for businesses to not just survive, but thrive in today’s competitive landscape. Customers crave genuine appreciation, utmost respect, and the feeling of being truly valued. Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached 2.

Customer Experience 52

Customer Experience Effort Score Self Service Hospitality 52

BirdEye

MARCH 3, 2025

These notifications can be delivered across multiple platforms, such as text, email, or social media, improving follow-up care and enabling patients to act quickly on their results. The post 18 patient engagement tools to supercharge your healthcare business appeared first on Birdeye Customer Experience Management.

Healthcare 52

Healthcare Tools Engagement Social Media 52