InMoment XI

OCTOBER 4, 2024

Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management? To grasp customer experience management, it’s essential to first understand customer experience itself.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

BirdEye

APRIL 1, 2025

Today, hotel review management is no longer a reactive taskits a strategic, revenue-driving function that directly impacts occupancy, guest loyalty, and long-term profitability. In most cases, a guest forms the first impression of your hotel long before their arrivaloften with a single glance at your online reviews.

Hotels 52

Hotels Management Guest Experience Hospitality 52

InMoment XI

JANUARY 17, 2024

What is Guest Experience? Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

BirdEye

NOVEMBER 30, 2023

Build partnerships with hotels and destinations Networks and partnerships can come in handy when you are a growing business with a small footprint in the market. You can benefit from the hotel and destination’s popularity and secure clients from their referrals. Offer exclusive tour packages and improve customer delight.

Travel 110

Travel Marketing Social Media Hotels 110

OpinionLab

MARCH 12, 2015

Customer Experience Management. Going back to the persona example, think of the power at your fingertips if you are able to learn about your customers based upon the feedback they have provided and take action based off that knowledge. Customer Experience Management. Immediate Action.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Clarabridge

SEPTEMBER 8, 2015

Scott Weiler, vice president of marketing & communications at Sonesta Hotels ( www.sonesta.com ) saw a need for the management group to get more serious about listening to guest comments in order to improve the loyalty program as well as other elements that got guests to come back and tell others about Sonesta.

Loyalty 40

Loyalty Hotels Hospitality Loyalty Programs 40