BirdEye

APRIL 23, 2025

Some great customer experience examples from Australia Lets look at how some Australian businesses are innovating through CX: A second-hand appliance store in Queensland used Birdeye to streamline communication and boost customer reviews by 350%, leading to a 10% increase in revenue.

Strategy 52

Strategy Customer Experience Customer Journeys Social Media 52

ShepHyken

JANUARY 18, 2022

Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook , and host of The CXChronicles Podcast. Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business. New York Times ?bestselling

Average Handle Time 80

Average Handle Time Customer Journeys Sports Customer Experience Management 80

BirdEye

AUGUST 3, 2022

Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Let’s return to our sporting goods store example. Also, make sure it’s easy for your customers to take the action you’ve laid out. In those instances, each platform acts as a middleman between the business and the consumer.

Connections 98

Connections Strategy Marketing Social Media 98

BirdEye

OCTOBER 11, 2024

At the core of this innovation is the Birdeye Score —a powerful new metric designed to bring together disparate feedback sources, helping you quickly understand your business’s performance. Birdeye Score is a single metric that gives you a comprehensive view of your business’s performance. But there’s a solution.

Comparison 52

Comparison Analysis Trends Social Media 52

ClearAction

OCTOBER 25, 2022

What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors. How can customer experience management achieve this? Here are some examples to inspire your submission to the CX Team Sport Awards. How is value maximized?

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. And be sure to collect and analyze the metrics to measure ROI. Sponsor charities or local sports teams Research local charities or non-profit organizations that resonate with your brand identity. You can also look to sponsor little league teams or local, minor league sports teams.

Social Media 98

Social Media How To Advertising Sports 98

BirdEye

MAY 24, 2023

Community referral In a community referral program, businesses partners with a community organization, usually a charity or local sports team. There are various organizations in your community, including non-profits, religious organizations, professional sports teams, and social clubs, just to name a few.

Social Media 98

Social Media Sports Sales Guidelines 98

ClearAction

SEPTEMBER 27, 2018

Regularly assess what’s at-odds or in-harmony with your customer experience objectives. Center Your Rituals on Customers : Put a customer-focus placeholder in the template for every ritual. Regularly assess performance targets of all kinds to first highlight what’s in it for customers.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Measurements and metrics are put into place. . Clearly, personas require a lot of research into who your customers are and how they behave.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Customer experience is not a trend.

Customer Experience 48

Customer Experience Sports Chief Customer Officer Guidelines 48

ClearAction

MAY 16, 2016

Marketing Maturity Mobilizes Customer Experience Mojo. In sports skills , maturity matters because it puts your game at the top echelon of competition. Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase.

Marketing 54

Marketing Customer Experience Sports Metrics 54

ClearAction

DECEMBER 31, 2015

Highlights of Customer Experience Strategy Advice. Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. ” Breaking Down Silos for Customer Experience Management.

Strategy 48

Strategy Customer Experience ROI Sports 48

Eptica

NOVEMBER 6, 2019

Focusing exclusively on the WHAT of metrics, not the WHY Business leaders in every industry are driven by data and charts. Moving from metrics to insights means examining what caused that uptick. Leaders who tout the wonders of customer experience often assume those who politely listened were actually invested in what they were saying.

Leadership 77

Leadership Net Promoter Score Contact Center Effort Score 77

BirdEye

MAY 17, 2023

Your vision would be something like “to be among the healthiest adults in every metric of strength and well-being.” Adidas Mission statement: “To be the best sports brand in the world.” While the company faces steep competition in the sports industry, it continues to be one of the most widely recognized brands worldwide.

Examples 98

Examples Sports Innovation Social Media 98

ClearAction

JANUARY 6, 2021

Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. Similar disagreement would occur with the idea that your employee experience equals HR’s resolution of your complaints.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

ClearAction

OCTOBER 2, 2017

Think of behaviors and metrics in a nested sequence. Think of customer experience management as a flow (not pillars!). Adapt this verbal technique to the way you present voice-of-the-customer. Adapt this verbal technique to the way you present voice-of-the-customer. Then say it.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journeys Analysis 78

BirdEye

APRIL 13, 2023

With social media ads, you can target specific demographics, interests, behaviors, and locations, making it a highly effective and efficient way to reach potential customers. Businesses can also track and analyze the performance of their campaigns, including metrics such as clicks, impressions, and conversions.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

APRIL 25, 2025

For instance, a boutique in Byron Bay might create content about the local markets, or a landscaping business in Perth could sponsor a local sports team. Mobile-first experience A quick point about how most local searches in Australia happen on mobile. How will we track performance?

Tools 52

Tools Strategy Trends Connections 52

BirdEye

JANUARY 24, 2025

Resort hotels: Showcase experiences Resorts offer more than just accommodationthey offer experiences. Use social media campaigns to highlight activities like beach outings, adventure sports, or wellness retreats. Analyze social channels metrics like engagement rates and follower growth to refine your approach.

Social Media 52

Social Media Hotels Strategy Marketing 52

BirdEye

JUNE 23, 2023

Some popular retail and service industries that have seen success with Shopping ads include beauty and personal care, business and industrial, consumer electronics, fashion and apparel, home and garden, personal health, sports and fitness, and occasions and gifts. What is the cost of Google Shopping Ads? You’ll have more control this way.

Ecommerce 98

Ecommerce Advertising Apparel Retail 98

ClearAction

AUGUST 3, 2015

Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes? As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Not so fast. Plus, gadgets!"

Customer Experience 48

Customer Experience Effort Score Customer Experience Management Sports 48

ClearAction

AUGUST 16, 2016

There’s really no way to separate customers, as our ultimate funders, from any other business strategy. This acknowledgement may shine a new light on what we really should be doing in customer experience management (CXM). We created a diagram to show the steps and explain how to make changes that customers would reward.

Voice of Customer 48

Voice of Customer Customer Experience Sports Customers 48

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do.

Conference 74

Conference Self Service Sports CRM 74

ClearAction

NOVEMBER 21, 2015

Reality is that the customer experience journey or lifecycle is horizontal, fluid, and continuous across a company's various departments and processes. Most companies relinquish customer experience management to the customer-facing functions. Customer Experience for the Future: Context is King.

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

ClearAction

NOVEMBER 3, 2015

customers’ consequences. all customers. Customer comments are. Metrics focus on. customers’ behavior/ratings. are by customer or by department. prevent recurrence for all customers. It rises above mainstream customer experience management practices, as described in the table above.

Customer Experience 48

Customer Experience Customer Journeys Policies ROI 48

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

BirdEye

JUNE 21, 2023

What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world. In this way, a competitor analysis can help you set goals for metrics such as social media followers, delivery times, or five-star reviews.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Kustomer

OCTOBER 22, 2020

What ESPN fans wanted during the pandemic, was to talk sports. Most sports were on pause for months on end, and the role of the customer service rep shifted significantly. “We We understand what you’re going through and if you want to talk a little sport, we do too, and that’s what we do.

Conference 52

Conference Self Service Sports CRM 52

BirdEye

OCTOBER 5, 2023

This involves tracking specific metrics or conducting regular surveys to assess shifts in customer attitudes. Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent. Regularly, they assess these metrics.

Examples 64

Examples Measurement Brands How To 64

Pointillist

APRIL 26, 2018

This hotel chain now learns about customers’ interests through unified data so that the staff can go the extra mile across all its properties. The outcome has been an improvement in customer satisfaction scores across board and increased customer lifetime value. Barriers to Creating a Single Customer View. Legacy Systems.

Customer Experience 72

Customer Experience How To Effort Score Touchpoint 72

Pretium Solutions

JANUARY 10, 2012

Do you understand how many years (decades, really) that customer service executives and professionals have been saying these things? Your customer service agents have heard all of these sayings too and don’t believe them. At least they don’t believe that customer experience management believes them.

Customer Service 45

Customer Service How To Customers Sports 45

ClearAction

APRIL 18, 2015

Focus employee metrics more on CX enabling behaviors, less on survey ratings. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48

Pretium Solutions

JANUARY 10, 2012

Do you understand how many years (decades, really) that customer service executives and professionals have been saying these things? Your customer service agents have heard all of these sayings too and don’t believe them. At least they don’t believe that customer experience management believes them.

Customer Service 40

Customer Service How To Customers Sports 40

Pretium Solutions

JANUARY 10, 2012

Do you understand how many years (decades, really) that customer service executives and professionals have been saying these things? Your customer service agents have heard all of these sayings too and don’t believe them. At least they don’t believe that customer experience management believes them.

Customer Service 40

Customer Service How To Customers Sports 40

ChurnZero

FEBRUARY 1, 2019

“That success imperative in education is what makes me excited to enhance every step of the Ellucian customer experience, and partner with institutions across the globe to maximize the value of their technology investments.”. Most recently Gregg served as the Director of Customer Success and Experience at Zipwhip.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

BirdEye

JULY 10, 2023

Monitor key metrics such as engagement rate, website traffic, social media reach, sales, and brand sentiment. BMW x Louis Vuitton Automobile manufacturer BMW and luxury brand Louis Vuitton partnered to create a collection of high-end luggage designed specifically for the BMW i8 electric sports car.

Brands 52

Brands Fashion Social Media Retail 52

Michel Falcon Experience

MARCH 12, 2019

And it was ‘Customer experience management’ And it made sense to me. ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management. ” “Yeah.”

Culture 12

Culture Employee Engagement Company Engagement 12