BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A service-oriented business, on the other hand, might need to emphasize trust-building strategieslike showcasing expertise through customer testimonials and engaging content. Increase online presence.

Tips 85

Tips Tools Social Media Multi-Channel 85

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

Retently

DECEMBER 10, 2024

From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Key Takeaways Define your survey goals and select a tool that meets your objectives within your budget, considering both immediate and long-term costs. Let’s dive into the best options out there.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

BirdEye

NOVEMBER 22, 2024

AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms. This guide will explore the best AI tools to help you streamline your marketing efforts. Watch the Free Demo Now.

Tools 52

Tools Marketing Social Media Multi-Channel 52

BirdEye

FEBRUARY 4, 2025

While a single negative review can impact customer sentiment, the right online reputation management tools help you monitor, respond, and build trust, ultimately driving revenue. Not all reputation management tools deliver the same results. Table of contents What are online reputation management tools?

Tools 52

Tools Brands Management Multi-Channel 52

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Text Analytics Tools. What Are Text Analytics Tools? So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics and QuestionPro are both popular CX tools in the current market. Lets compare these two CX tools, and break down their pros, cons, key features, and pricing to help you determine which platform is the right fit for your feedback management strategy – without exceeding your budget. Lets start with Qualtrics.

Tools 52

Tools Comparison Self Service Analysis 52

BirdEye

MARCH 22, 2023

Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time. Social media scheduler tools are incredible assets for businesses and marketers alike– with them, you can schedule multiple posts across multiple social media accounts.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. Let’s explore how GenAI tools can transform your growing mortgage business into a more efficient, client-focused operation.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 243

NPS Software Net Promoter Score Survey 243

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Table of contents What is enterprise social media management software? “Birdeye has boosted our social media game.

Social Media 52

Social Media Software Management Multi-Channel 52

BirdEye

DECEMBER 11, 2024

Traditional communication methods often lead to fragmented messaging systems, resulting in inconsistent customer experiences. Enterprise business messaging solutions are designed to meet the unique needs of multi-location businesses. Customers expect the same experience regardless of which branch they visit.

Communication 52

Communication Software Multi-Channel Social Media 52

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

BirdEye

DECEMBER 4, 2024

Whether it’s a real estate company or a popular restaurant chain, the customer journey often starts with a quick search on Google or social media. What the customer sees on these channels heavily influences his or her final purchasing decision. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Guidelines 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Ensure that your reputation management tools integrate with your CRM so every customer gets a review request. Multi-location listing management can be challenging.

Multi-Channel 52

Multi-Channel Management Social Media How To 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

ijgolding

JUNE 30, 2015

We all know how challenging customer experience management has become these past few years. Now that most customers use a number of disjointed platforms to interact with companies, contact centres face the challenge of building and maintaining a consistent experience across multiple touch points and channels.

Multi-Channel 120

Multi-Channel Customer Experience Social Media Customer Satisfaction 120

BirdEye

DECEMBER 20, 2024

This blog explores the nuances of online reputation monitoring, essential tools for businesses, and how Birdeyes GenAI tools empower brands to maintain a positive reputation in digital channels. Online reputation monitoring is the systematic tracking and analysis of your brand mentions across digital channels.

Social Media 59

Social Media Multi-Channel Analysis Effort Score 59

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. Top 16 review monitoring tools What should the best review monitoring tool have? These customers often move on to competitors after leaving a review.

Tools 98

Tools Brands Social Media Multi-Channel 98

BirdEye

NOVEMBER 18, 2024

This is how property managers connect with and serve their tenants through: Smart lead generation and conversion The lead management process in property management demands constant attention across multiple channels and time zones. AI brings uniformity to operations while adapting to each property’s unique needs.

Management 52

Management Multi-Channel Analysis Social Media 52

BirdEye

APRIL 11, 2025

It calls for local expertise, a consistent local SEO strategy, and a partner who understands your region, industry, and customers. In this blog post, well walk you through how to choose the right local SEO agency that can help your multi-location business thrive in the UK market.

Multi-Channel 52

Multi-Channel Social Media Case Study Strategy 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. Most potential customers start their journey of discovering local businesses on Google, and the number of these searches is only increasing year on year. Lets get right to it.

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

BirdEye

DECEMBER 16, 2024

Let’s explore how AI is helping businesses in storage reputation management and which GenAI solutions successful leaders trust the most. Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses.

Management 52

Management Multi-Channel Social Media System 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

When it comes to building those customer journey maps… well, some things are easier said than done. Which is why we created this customer journey map template you can use.) Many CX leaders rely on tools to optimize the process, however, there are more than 75 customer journey mapping solutions to sift through.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. For multi-location businesses, local listing management can be a one-size-fits-all solution.

Management 52

Management Multi-Channel Brands Tools 52

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. It is often referred to as a brand or relationship metric.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

BirdEye

MAY 31, 2024

Patients choose practices that value their time, simplify processes, and focus on providing a superior patient experience. Improved conversion rates and lead generation: An active live chat tool on your website helps generate leads and improve conversion rates. However, it can do so much more. Let’s explore them in detail.

Healthcare 75

Healthcare Tools Multi-Channel Omni-Channel 75

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. The more customers and locations you have, the more complicated the process becomes. This blog post will help you master enterprise reputation management and grow your multi-location brand.

Strategy 98

Strategy Multi-Channel Management Social Media 98

BirdEye

APRIL 27, 2021

This makes Google My Business an indispensable search, review, and marketing tool your business needs for growth. However, to reap the benefits of your Google listing, you need to proactively manage and optimize Google My Business to drive traffic, boost conversions and increase revenue.

Infographics 98

Infographics Multi-Channel Customer Experience Management Tools 98

Retently

AUGUST 5, 2024

Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you. Enterprises require extensive customization and in-depth analytics. These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences.

NPS 100

NPS B2B Software Net Promoter Score 100

BirdEye

FEBRUARY 3, 2025

For businesses, especially those with multiple locations, AI customer review software tools offer a powerful way to not only manage reviews but also unlock growth opportunities through actionable insights. These tools simplify tasks like feedback analysis, trend detection, and extracting key insights.

Software 52

Software Feedback Multi-Channel Effort Score 52

Peter Lavers

AUGUST 2, 2016

Respondents are asked how well each statement describes their business, and the 4th most agreed with statement is : “My company hasn’t mapped the multi-channel customer. journey or isn’t managing it well”. Blame cultures from one channel to another. and all the channels they currently or will use.

Multi-Channel 40

Multi-Channel Customer Centricity CEM B2C 40

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. This is where tools like Birdeye become valuable, offering a centralized dashboard to monitor and manage reviews across 200+ sites simultaneously.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

BirdEye

FEBRUARY 7, 2025

However, it can be difficult to optimize your listings across multiple locations – that is where Google Business Profile Manager comes handy. In this blog, well explain how to use Google Business Profile Manager and show you how it can optimize your online presence. Here is how to do it: Sign in to your Google business account.

Management 52

Management Multi-Channel Groups Tools 52