NetBase

AUGUST 5, 2020

72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Beyond articles, brands are anxiously monitoring consumers as they talk about this sticky subject on social media. So where are consumers traveling?

Travel 98

Travel Industry Social Media Hotels 98

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. Ace social media marketing with Birdeye Generate social posts in minutes, monitor engagement, and manage social across locations – from a single dashboard.

How To 111

How To Social Media Advertising Analytics 111

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

BirdEye

NOVEMBER 8, 2023

Travel review sites to onboard new customers For a business in the hospitality or tourism industry, getting listed in these top travel review sites is a must because, apart from building your reputation in a global diaspora, these are storytelling platforms where travelers share unique experiences and narratives with the travel community.

Ecommerce 59

Ecommerce Travel Hotels Social Media 59