Customer Experience Professionals Related Topics 
ijgolding
NOVEMBER 21, 2014
On this date I became a Certified Customer Experience Professional (CCXP). For the last twenty years I have been working across multiple industries to help businesses improve their ability to meet the needs of colleagues and customers. Materials designed and delivered by Certified Customer Experience Professionals.
ijgolding
OCTOBER 6, 2014
Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! What you are about to read are the exploits of one Customer Experience Professional as he went about his business during a working week.
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ijgolding
MARCH 13, 2017
Last week I was afforded the undeniable pleasure of spending two whole days with Diane Magers, CEO of the Customer Experience Professionals Association (CXPA). Great Customer Experience Professionals know that their reward comes as a result of doing the right thing – not putting ourselves first.
ijgolding
OCTOBER 1, 2017
As per my preference, I was fortunate enough to be on the panel of judges determining who the UK Customer Experience Professional of the Year should be. As someone who has championed Customer Experience (CX) as a profession for quite some time, it always feels apt that this is the category I should be overseeing.
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It's been a rough couple of years, especially for customer experience professionals. The pandemic has made an already difficult job harder. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate.
Experience Matters
FEBRUARY 9, 2015
I recently posted about the Past and Exciting Future of the Customer Experience Professionals Association. After reviewing our progress over the last few years, I am even more excited about the future of the organization and what it means for CX professionals worldwide. It’s YOUR organization.
ijgolding
SEPTEMBER 19, 2016
During my career as a Customer Experience Professional, my opinions, points of views and suggestions have been rebuffed on many an occasion. I am responsible for Customer Experience’ – ‘You have to listen to me!’. It is almost certain to be the case for someone in a Customer Experience role.
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So we decided to partner with CX expert Jeannie Walters to help customer experience professionals land their dream jobs. Grab your free copy of The CX Leader Handbook to ace any customer experience interview and succeed in your position for years to come.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Customer experience professionals understand the importance of both creating and maintaining thriving and easily available programs that improve CX. Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey.
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